IT Support Technician
2 weeks ago
Position: IT Support Technician
Clearance Level: TS/SCI
Location: Remote
KEY RESPONSIBILITIES
- Monitor and report on IT Service Desk performance metrics.
- Install, configure, maintain, and troubleshoot systems for all users.
- Manage a web-based platform for users to submit, track, and escalate support tickets, including self-service options.
- Provide remote access support for users and external clients as necessary.
- Install and maintain computer peripherals and associated hardware.
- Track all IT assets from acquisition to disposal for accurate inventory management.
- Offer software and application support to end-users.
- Coordinate with security teams to address security and situational awareness issues.
- Deliver technical assistance for wireless voice and data services.
- Ability to lift up to 50 lbs.
- Gather customer feedback regarding service satisfaction for performance evaluation.
- Support services may be limited outside regular business hours unless prior arrangements are made.
- Performance metrics will focus on effectiveness, responsiveness, and customer satisfaction.
QUALIFICATIONS REQUIRED
- At least 2 years of relevant experience.
- DOD TS/SCI clearance is mandatory.
- Must possess DOD 8570 IAT Level II Certification.
Agensys Corporation is a small business specializing in IT Services, based in Loudoun County, Virginia. Our effective methodologies enable us to attract and retain top-tier IT professionals. With over 30 years of experience in both government and commercial sectors, Agensys Corporation is recognized as one of the fastest-growing service firms in the DC Metro Area. We strive to build strong partnerships to understand and meet the unique needs of our clients.
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