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Technical Support Specialist

2 months ago

Reston, Virginia, United States Government Contractor Full time
Job Overview

We are seeking a dedicated Technical Support Specialist to provide exceptional assistance and solutions in a fast-paced environment.


Location: Remote

Requirements:
  • Active USPS public trust clearance
  • Minimum of 4 years of relevant experience in technical support
  • Proven ability to troubleshoot hardware, software, and network connectivity issues

The ideal candidate will demonstrate strong collaboration skills, working effectively with various support teams through multiple communication channels.

Excellent verbal and written communication skills are essential for documenting interactions and resolving incidents efficiently.


Responsibilities:

The selected candidate will be responsible for providing comprehensive help desk support, ensuring high levels of customer satisfaction.

Key duties include:

  • Responding to user inquiries and resolving technical issues
  • Collaborating with team members to enhance service delivery
  • Maintaining accurate records of all support interactions

Flexibility to work various shifts, including weekends and holidays, is required.