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5 days ago
Fort Myers, Florida, United States Lee Health Full timePosition Overview:The Financial Counselor serves as a vital resource for clients navigating the complexities of healthcare finance. This role is integral in facilitating insurance verification, authorization, and financial assessments to optimize reimbursement processes for the organization.Key Responsibilities:Act as the initial point of contact for...
Patient Financial Representative
1 month ago
Location:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901
Department: LM Complex Care Center
Work Type: Full Time
Shift: Shift 1/7:00:00 AM to 7:00:00 PM
Minimum to Midpoint Pay Rate:$ $18.75 / hour
Summary- Lee Health is a nationally recognized, award-winning health system in Southwest Florida. We are caring people, inspiring health.
- Having a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement match and college tuition reimbursement after a year with Lee), career growth, work/life balance, and a market competitive salary.
- Monday to Friday / 5,8 hour shifts that will be in the hours of 7a-7p
- $ $18.75 / hour
Assists customers with inquiries within a high volume call setting while providing an exceptional customer experience and complaint resolution. Offers credit counseling to resolve self-pay balances, makes monthly payment agreements and post payments while exploring various discount opportunities. Provides knowledge of insurance processing at both a claim and guarantor level. Processes accounts for bad debt placement or legal collection action. Acts as a patient advocate by evaluating medical debt to determine financial need and assist with Medicaid enrollment, financial assistance or other state and federal programs. Processes patient correspondence received by mail, lockbox, email and My Chart. All duties are performed for both professional and facility accounts.
RequirementsEducational RequirementsDegree/Diploma ObtainedProgram of StudyRequired/Preferredand/orHigh School Diploma or EquivalentRequiredExperience RequirementsMinimum Years RequiredArea of ExperienceRequired/
Preferredand/or1 YearFinanceRequiredor1 YearHealthcareRequiredState of Florida Licensure RequirementsLicensesRequired/
Preferredand/orCertifications/Registration RequirementsCertificates/RegistrationsRequired/
Preferredand/or
Data entry skills, general computer skills, typing of 15 wpm, customer service skills, communication, spelling and interpersonal skills, and teamwork abilities. Must have ability to operate office equipment (phone, fax, copier).
US:FL:Fort Myers
