Head of Marketing Strategy and Operations

1 month ago

Chicago, Illinois, United States Stripe Full time

Who we are About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Marketing Strategy and Operations team is responsible for organizational effectiveness and transformational programs. We help create the processes and conditions for high performance by others. We partner closely with the CMO and the marketing leadership team to drive strategy, operations and planning across the marketing and sales development organization. And we lead programs that make things noticeably better for internal and external users.

What you'll doResponsibilities

  • Partner closely with the CMO and the marketing leadership team to drive strategy, operations and planning across the marketing and sales development organization.
  • Oversee the efficient running of the marketing organization. Create processes and conditions that enable the marketing and sales development teams to do their best work, efficiently.
  • Lead a portfolio of transformational programs to generate more demand and revenue, drive efficiency and productivity, and improve return on investment.
  • Partner with the CMO and the marketing leadership team to develop and deploy an investment framework to guide resource allocation decisions. Use the framework in planning cycles and whenever we make key investment decisions.
  • Partner closely with the finance, people, and GTM operations teams to drive planning processes including investment decisions, strategy updates, operational plans, targets and goals (OKRs), and communication plans.
  • Independently define programs to address specific problems. This includes scoping, setting objectives, defining success criteria, and influencing resource allocation to solve for it.
  • Understand marketing, sales development, and related systems and architecture. Understand the technical and business use cases, relevant systems, and constraints sufficiently so you are able to represent marketing and sales development independently to cross-functional teams and external partners.
  • Prepare summaries of organizational performance and progress for weekly, monthly, and quarterly business reviews, monthly internal newsletters, and all hands meetings.
  • Work with partner teams such as design and GTM analytics to prioritize roadmaps and deliver on the most impactful work.
  • Write clear and concise internal documents, slides, emails, and Slack messages to summarize plans, priorities, results, celebrate wins, and more. Drive alignment, inform, and lead change with effective communication.
  • Bring rapid clarity to ambiguous situations, resolve them effectively, communicate decisions efficiently, and enable teams to move towards implementing solutions. Bring your experience and contextual knowledge to bear on the problems that teams need to solve.
  • Inspire, lead, and coach a team of program managers and embedded strategy and operations professionals.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 10+ years of work experience
  • 5+ years of experience in a combination of program management, product management, business operations, strategy and operations, finance, and consulting
  • 3+ years of working directly with C-level executives and their direct reports
  • 3+ years of people management experience
  • Proven track record of defining and executing complex programs with global teams across multiple functions
  • Effective communicating at all levels of an organization from executives to project teams
  • Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and senior leaders
  • A strong operator with experience making sound, data-driven decisions
  • Thrive in solving ambiguous problems and see opportunities where others see chaos
  • Relentless focus on users and solving for their needs and wants

Preferred qualifications

  • 5+ years of experience in a technology company
  • 5+ years of experience working directly with C-level executives and their direct reports
  • 5+ years of people management experience
  • 3+ years of experience in a marketing or sales function
  • 3+ years of experience in business operations, strategy and operations, or consulting
  • 3+ of experience with sales and marketing technology
  • 3+ years of experience running recurring planning processes
  • 2+ years of experience as a product manager or technical program manager
  • 2+ years of experience planning and writing internal communications
  • Experience developing and using a marketing investment framework

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