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Strategic Customer Success Manager
3 months ago
Join Our Team as a Strategic Customer Success Manager
Are you passionate about collaborating with customers to drive adoption, growth, and retention? EDB is looking for a Strategic Customer Success Manager to join our team in the US Central Time Zone. As a CSM, you will be a trusted advisor for our customers, creating and implementing Customer Success Plans to ensure they achieve success with our solutions.
Responsibilities:
- Deliver a world-class customer experience by optimizing account health and reducing churn
- Identify expansion opportunities and drive outcomes throughout the customer lifecycle
- Work closely with internal teams to resolve issues and provide outstanding customer outcomes
Requirements:
- 8+ years of account management experience in Customer Success or related fields
- Strong interpersonal skills and ability to establish effective relationships with stakeholders
- Passionate about customer experience and continuous learning
If you are ready to join a dynamic team and make a difference, apply now
