Customer Success Architect

4 weeks ago


Remote, Oregon, United States GitLab Full time

About the Role

The Customer Success Architect will play a pivotal role in driving long-term success for our customers by aligning our platform with their unique business objectives.

This highly strategic position requires a deep understanding of DevSecOps best practices, industry trends, and our software capabilities.

The ideal candidate will serve as a trusted advisor, leveraging their expertise to help customers navigate complex challenges and achieve their desired outcomes.

Key Responsibilities

  • Provide immediate onboarding activities to ensure seamless adoption of our platform
  • Work with assigned customers to build Customer Success Plans, establishing critical goals and key performance indicators
  • Program manage account escalations and provide insights on new feature availability and applicability
  • Support GitLab Services in identifying and recommending training opportunities
  • Knowledge of software development lifecycle and development pipeline
  • Understanding of continuous integration, continuous deployment, and DevSecOps
  • Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
  • Project management experience and skills
  • Ability to travel if needed and comply with the company's travel policy

What We Offer

At GitLab, we believe in the power of remote work and offer a flexible, autonomous work environment that allows you to thrive.

We are committed to creating a culture where everyone can contribute and grow, regardless of their background or location.

Join us in our mission to enable everyone to contribute to and co-create the software that powers our world.



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