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Customer Success Manager

1 month ago

Remote, Oregon, United States Symbotic Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Symbotic. As a key member of our Customer Operations Success organization, you will partner directly with our customers and cross-functional business units to identify and assist in prioritizing key initiatives.

Key Responsibilities
  • Provide exceptional customer service by leveraging your knowledge of Symbotic products and services to find solutions to clients' changing needs.
  • Assess system performance and create plans to improve performance by partnering with engineering, operations, and technology functions.
  • Communicate with internal and external stakeholders on key priorities and opportunities for the system area focused on.
  • Facilitate meetings and group activities, both virtual and live, demonstrating the ability to foster, listen, solicit questions, and ultimately drive cross-functional objectives for an effective meeting.
  • Build scalable KPIs and metrics to provide insight on people, process, and systems by leveraging large data sets to provide key insights.
  • Quickly adapt to change related to customer strategy, internal/external relationships, and organizational direction.
  • Participate and lead, when necessary, in cross-functional initiatives that improve the system and ways of working to solve systemic problems.
  • Become a system expert by learning maintenance, operations, software, and controls architecture, and system engineering for the particular focus area.
Requirements
  • Bachelor's degree in business administration, industrial engineering, or related field; or equivalent experience.
  • Minimum of 7 years' experience in customer success, account/relationship management, or equivalent internal and external customer-facing role.
  • Minimum of 3 years' experience of robotics and/or automation engineering, product, and operations development; or equivalent knowledge.
  • Prior consulting experience who drove new initiatives, processes, and cross-collaboration with multiple different business groups.
  • Ability to quickly adapt to change related to customer strategy, internal/external relationships, and organizational direction.
  • Strong consulting, listening, and communication skills, demonstrated by establishing influential relationships with diverse customers, including business owners.
  • Teamwork skills and the ability to act as a strategic partner to the customer.
  • Advanced Excel and PowerPoint skills and proficient in Word and Outlook.
About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies.

Applying next-gen technology, high-density storage, and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy, and efficiency.

As the backbone of commerce, the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers.