Supply Chain Support Center Associate

1 month ago

Palo Alto, California, United States Stanford Health Care Full time

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Night - 08 Hour (United States of America)

This is a Stanford Health Care job.

Locations

Stanford Health Care

What you will do

  • Answers and processes telephone calls and interacts with customers, both, professionally and courteously.
  • Deciphers information for data input into computer software applications.
  • Contacts appropriate individuals and relays pertinent information and/or instructions
  • Maintains department records and files.
  • Problem-solves and ensures the delivery of customer satisfaction at all times.
  • Discusses concerns and/or tasks with the Supply Chain leadership and co-workers.
  • Keeps abreast of changes in policies and procedures.
  • Uses Lawson and other reports to extract and analyze inventory data to help with efficient and effective inventory management and root cause analysis.
  • Reviews demand patterns and inventory, turns in asset inventories based on walk-up, spot check, and inventory transactions
  • Compiles reports to assist Inventory Control Coordinators to establish optimum Periodic Automated Replenishment (PAR) levels for asset and expense supply locations.
  • Develops reports concerning asset locations utilization and metrics to report on daily, weekly, & monthly.
  • Monitors all inventory issues and ensures effective resolution.
  • Identifies products impacted by disruptions via Fill/Kill Report, Pro-Active Back-Order Report, MFG/Vendor notifications, market intelligence, resiliency technology tools (SRS, Resilinc).
  • Adds updates and actions performed to the Shortages Work List (SWL) notes.
  • Works with vendors and distributors as needed.
  • Collaborates with on-site logistics to ensure product provided meets customer needs.
  • Processes all paperwork pertinent to applicable duties.
  • Responds to patient and non-patient emergencies, according to SHC policies and procedures and job requirements.
  • Performs related and incidental duties as needed or required

Education Qualifications

  • High school diploma or GED Equivalent

Experience Qualifications

  • Minimum typing skills of (40 WPM with 95% accuracy)

Required Knowledge, Skills and Abilities

  • Must have substantial knowledge of hospital peri-operative inventory control
  • Must have the ability to maintain a constructive working relationship with administration, surgeons, staff, support services, vendors, logistics and purchasing
  • Strong knowledge and experience in understanding needs and verbiage of clinical and non-clinical staff
  • Knowledge of inventory control/management practices, techniques, and systems
  • Skill in performing proficient data entry and computer skills for entering, accessing, utilizing, and maintaining related information in a variety of software applications
  • Ability to work efficiently, effectively, under the pressure of tight deadlines, while maintaining attention to detail, accuracy, and quality
  • Ability to promote a positive work environment by practicing good communication, diversity awareness and teamwork
  • Ability to state the hospital and departmental mission statements and understand how they participate and contribute to them
  • Ability to perform all duties in a safe manner, while in compliance with SHC safety and infection prevention policies, procedures, and guidelines for self, patients, visitors, and employees
  • Ability to maintain all work and break areas in a neat, clean, and organized condition

Licenses and Certifications

  • Certified Materials & Resource Professional (CMRP), desirable

Physical Demands and Work Conditions

Blood Borne Pathogens

  • Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $ $43.70 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards ) and significant events ) .


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