Customer Service Representative

3 days ago


Chester, Virginia, United States MAXIMUS Full time
Job Summary

We are seeking a Customer Service Representative to provide exceptional customer care to vulnerable communities in America who need to navigate complex healthcare plans. As a Customer Service Representative, you will be the primary point of contact for customers, providing timely and professional responses to their inquiries and resolving issues in a courteous and professional manner.

Key Responsibilities:

  • Provide customer service for basic and routine inquiries and problems via multiple channels
  • Use computerized systems for tracking, information gathering, and troubleshooting
  • Provide feedback and input on call trends, processes, procedures, and training
  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
  • Follow policies and standard operating procedures, including filling out timesheets and adhering to privacy and HIPAA rules

Requirements:

  • High School diploma or equivalent with 6 months of customer service experience
  • Ability to speak and read English clearly, professionally, and fluently
  • Ability to work within established turnaround times
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team

What We Offer:

  • Hourly base pay of $17.20, plus a 10% shift differential for evening shifts
  • $1800+ in bonus opportunities, including training completion, referrals, and more
  • 401k with company match
  • Paid accrued sick leave and PTO, plus 11 paid holidays
  • Company-paid, base employee medical coverage
  • Employee Assistance Program (EAP)
  • Employee Wellness and Discount Programs
  • Flexible scheduling options
  • A supportive environment with career development and promotional opportunities

About Maximus:

Maximus is a leading provider of government services, committed to making a positive impact on people's lives. We offer a supportive environment with career development and promotional opportunities, and we are proud to be an equal opportunity employer.



  • Chester, Virginia, United States Tech-24 A Commercial Food Service Repair Company Inc Full time

    Job OverviewAt Tech-24 A Commercial Food Service Repair Company Inc, we are seeking a highly skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.The ideal candidate will have a strong background in customer...


  • Chester, Virginia, United States Tech-24 A Commercial Food Service Repair Company Inc Full time

    Job DescriptionAt Tech-24, we are seeking a skilled Customer Service Representative - Dispatch to join our team in Chester, VA. As a key member of our dispatch team, you will be responsible for providing exceptional customer service and ensuring prompt, courteous, and efficient service to our clients.Key Responsibilities:Dispatch service jobs to technicians...


  • Chester, Virginia, United States LMI Richmond Full time

    Job DescriptionLMI Richmond is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for building direct conversations around our products and training new team members to ensure senior leadership and upward growth.Key Responsibilities:Brand awareness and customer acquisitions...


  • Chester, Virginia, United States MAXIMUS Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and resolving their issues in a timely and professional manner.Key...


  • Chester, Virginia, United States A&M Ventures Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...


  • Chester, Virginia, United States Van Andersen - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional service to our customers and helping them achieve their goals.ResponsibilitiesEstablish and maintain strong relationships with...


  • Chester, Virginia, United States TDB Communications, Inc. Full time

    Job Title: Customer Service Representative SeasonalTDB Communications, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Service Representative. As a key member of our contact center team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring...


  • Chester, Virginia, United States Argent Federal Credit Union Full time

    Job OverviewAs a key member of our operations team, the Customer Service Representative plays a vital role in delivering exceptional customer service and building strong relationships with our members. This role requires a passion for driving customer satisfaction and a commitment to providing personalized support.The ideal candidate will possess excellent...


  • Chester, Virginia, United States TDB Communications, Inc. Full time

    Job Title: Customer Service Representative SeasonalWe are seeking a highly motivated and experienced Customer Service Representative to join our team at TDB Communications, Inc. in Chester, VA.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients through various communication channels,...


  • Chester, Virginia, United States Argent Federal Credit Union Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Argent Federal Credit Union. As a key member of our operations team, you will play a vital role in delivering exceptional member experiences and building strong relationships with our members.Key Responsibilities:Develop and enhance member...


  • Chester, Virginia, United States MAXIMUS Full time

    About the RoleAt Maximus, we are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.You will be working in a fast-paced environment, handling a high...


  • Chester, Virginia, United States TDB Communications, Inc. Full time

    Job Title: Seasonal Customer Service RepresentativeJob Summary:TDB Communications, Inc. is seeking an On-Site Customer Service Representative for our Contact Center in Chester, VA. As a Seasonal Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Responsibilities:Utilize standard technology such...


  • Chester, Virginia, United States MAXIMUS Full time

    About the RoleMaximus is seeking a Customer Service Representative to provide exceptional customer care to vulnerable communities in America. As a CSR, you will be responsible for handling basic and routine inquiries and problems via multiple channels.You will utilize a computerized system for tracking, information gathering, and troubleshooting. Your role...


  • Chester, Virginia, United States TDB Communications, Inc. Full time

    Job SummaryTDB Communications, Inc. is seeking a Seasonal Customer Service Representative to join our team in Chester, VA. As a key member of our Contact Center, you will provide exceptional customer service to our clients, utilizing standard technology and pre-scripted responses to address inquiries and resolve issues.ResponsibilitiesUtilize standard...


  • Chester, Virginia, United States Walgreens Full time

    Job Summary: As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers.Key...


  • Chester, Virginia, United States Walgreens Full time

    Job SummaryAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers.Key ResponsibilitiesModel...


  • Chester, Virginia, United States Suburban Propane Full time

    {"Overview": "We are seeking a skilled Customer Relations Specialist to join our team at Suburban Propane. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer experiences, driving customer retention, and identifying new sales opportunities. Responsibilities: * Handle a high volume of incoming calls,...


  • Chester, Virginia, United States MAXIMUS Full time

    About the RoleThis position provides customer care to vulnerable communities in America who need to navigate complex healthcare plans. Maximus offers paid, comprehensive training to equip customer service representatives with the necessary knowledge and professionalism.Key ResponsibilitiesProvide customer service for basic and routine inquiries and problems...


  • Chester, Virginia, United States Food Lion Full time

    Job Title: Customer LeadAt Food Lion, we value our associates as our most important assets. We strive to provide a fulfilling work experience and reward performance and commitment.We are committed to the professional development of our associates through on-the-job learning opportunities and training. Our goal is to create a positive shopping experience for...


  • Chester, Virginia, United States Food Lion Full time

    Customer Lead Job DescriptionAt Food Lion, we strive to provide our customers with a positive shopping experience. As a Customer Lead, you will play a crucial role in achieving this goal by providing fast, easy, flexible, and friendly service to our customers.Key Responsibilities:Provide excellent customer service by greeting customers, answering questions,...