Customer Service Representative

3 weeks ago


Chester, Virginia, United States MAXIMUS Full time
Job Summary

We are seeking a Customer Service Representative to provide exceptional customer care to vulnerable communities in America who need to navigate complex healthcare plans. As a Customer Service Representative, you will be the primary point of contact for customers, providing timely and professional responses to their inquiries and resolving issues in a courteous and professional manner.

Key Responsibilities:

  • Provide customer service for basic and routine inquiries and problems via multiple channels
  • Use computerized systems for tracking, information gathering, and troubleshooting
  • Provide feedback and input on call trends, processes, procedures, and training
  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
  • Follow policies and standard operating procedures, including filling out timesheets and adhering to privacy and HIPAA rules

Requirements:

  • High School diploma or equivalent with 6 months of customer service experience
  • Ability to speak and read English clearly, professionally, and fluently
  • Ability to work within established turnaround times
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team

What We Offer:

  • Hourly base pay of $17.20, plus a 10% shift differential for evening shifts
  • $1800+ in bonus opportunities, including training completion, referrals, and more
  • 401k with company match
  • Paid accrued sick leave and PTO, plus 11 paid holidays
  • Company-paid, base employee medical coverage
  • Employee Assistance Program (EAP)
  • Employee Wellness and Discount Programs
  • Flexible scheduling options
  • A supportive environment with career development and promotional opportunities

About Maximus:

Maximus is a leading provider of government services, committed to making a positive impact on people's lives. We offer a supportive environment with career development and promotional opportunities, and we are proud to be an equal opportunity employer.



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