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Groups Room Coordinator

4 months ago

Denver, Colorado, United States Sage Hospitality Group Full time

Why us?

Anticipated Fill Date: 06/15/2024 or Until Filled.

Hyatt Place Pena Station / Denver Airport is ideally located for exploring the Mile High City while staying close to the airport. This beautiful 226 room hotel opened in November of 2019 and has a full-service Starbucks and two-sided fireplace which offers a relaxing and warm atmosphere to all employees and guests. We are committed to making you feel as part of a culture and not just an employee.

As part of Sage Hospitality Group , we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

No matter your daily role, Sage recognizes that your success is about more than the work you do—it is really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us

Job Overview

To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence

Responsibilities

  • Handle multiple property reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice.
  • Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc.
  • Ensure accurate billing set-up for prompt and accurate processing.
  • Identify, block and process staff and VIP and comp room reservations with each group.
  • Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels.
  • Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers and sales manager.
  • Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction.
  • Audit all assigned group blocks, room rates and concessions against PMS per contract once group has turned definite.
  • Ensure that blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block. Update as necessary as group rooms pick-up and/or cut-off date has been reached. Seek approval for additional rooms beyond contracted block as needed.
  • Create StarGroups websites and links as necessary. Communicate details with Convention Services and meeting contact.
  • Facilitate rooming list entry through method chosen by meeting planner. Ensure all appropriate information is available for individual call in groups.
  • Review rooming lists for accuracy of information, format and billing requirements. Identify, process and block rooms for staff and VIP lists as necessary
  • Block special request reservations and suites required. Facilitate special requests using StarGuest as well as direct property communication.
  • Monitor housing bureau pickup as required and make adjustments accordingly. Communicate with management team as necessary.
  • Facilitate coordination between housing bureaus/meeting planners and hotel to ensure efficient usage of Reservation Connection and/or Reservation Cross Check tools as necessary.
  • Facilitate consumption of any complimentary rooms or other contractual room requirements (e.g. complimentary upgrades) and communicate with all appropriate departments.
  • Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary.
  • Prepare all necessary reports and for each hotel's Group Pick Up meeting - be prepared to discuss pickup and trending of groups during meeting.
  • Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information received that could impact the performance of each group.

Qualifications

Education/Formal Training

4-year college degree or equivalent hospitality experience.

Experience

Previous sales, hospitality &/or analysis experience preferred.

Knowledge/Skills

  • Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
  • Alphabetizing, grammar and punctuation skills. Standard business letter formats.
  • Strong editing skills.
  • Excellent attention to detail and multi-tasking skills

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to respond to telephone inquiries and handle clients and associates
  • Ability to use a computer, file, check diary
  • Excellent speech communication skills necessary to communicate clearly with customers and other departments.
  • Excellent comprehension and literacy required to read contracts, manager's letters and help prepare contracts and proposals.

Benefits

  • Medical, dental, & vision insurance
  • Health savings and flexible spending accounts
  • Basic Life and AD&D insurance
  • Paid time off for vacation, sick time, and holidays
  • Company-paid short-term disability
  • Eligible to participate in the Company's 401(k) program with employer matching
  • Employee Assistance Program
  • Tuition Reimbursement
  • Great discounts on Hotels, Restaurants, and much more
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

ID:

Position Type: Regular Full-Time

Property: Hyatt Place Pena Station

Outlet: Hotel

Category: Sales & Marketing

Min: USD $20.00/Hr.

Max: USD $22.00/Hr.

Tipped Position: No

Address: 6110 N Panasonic Way

City: Denver

State: Colorado

EOE Protected Veterans/Disability