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Customer Sales Guide
2 months ago
Responsibilities of the Job (Or Better Known as, Your Next Destination)
Responsible for being fully involved in sales and customer experience activities, both virtual and in-store. Performs various detailed tasks throughout the dealership such as preparing titles, loan documents and taking down payments. Takes customers on test drives, demonstrating vehicle features.
- Is fully involved in sales and customer experience activities, both virtual and in-store. This includes all forms of communication and paperwork prior to a customer visit as well as in-person to provide solutions and complete the purchase.
- Partner with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs.
- Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations.
- Understands and executes company directives, initiatives, and expectations.
- Making phone calls, scheduling appointments, answering questions and educating potential customers about their options.
- Collaborating with team members to reach sales targets.
- Opening/closing the dealership when needed.
Knowledge, Skills and Abilities (The Good Stuff)
- Professional and persuasive communication skills; must have the ability to ask for the sale and handle customer requests.
- Required; at times to work a flexible schedule including early mornings, evenings and Saturdays.
- Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information.
- Must execute the highest attention to detail when assisting with the sale processes.
- Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes:
Phase 1: Customer Engagement and Experience
Phase 2: Inventory Management and Dealership Workflow/Operations
Phase 3: Titles, Loans and Vehicle Processes - Must practice strict discretion when dealing with sensitive information and account information.
- Must be comfortable operating and parking vehicles on and off the lot.
- Must be able to work autonomously and take ownership on assigned tasks.
- Must assure the highest level of customer experience and satisfaction.
Requirements (a.k.a. What You Need to Get the Job Done)
- Associates or bachelors preferred OR equivalent experience.
- 3+ years of related work experience such as customer service, sales, or retail industry.
- Valid driver's license and acceptable driving record for the previous 3 years.
- Must be at least 18 years of age.
- Ability to pass a drug test and a background check.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment
Hiring is contingent upon successful completion of our background check and drug screen process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
