Account Director, Business Development

3 weeks ago

Parsippany, New Jersey, United States Wyndham Hotel Group Full time
  • Experience with customers with both unmanaged and managed travel programs.
  • Strong understanding of the GDS and the various online booking tools (ie Concur).
  • Stay current on key segment trends related to key industries identified by leadership.
  • Excellent verbal and written communication and presentation skills.
  • Work consists of moderately complex procedures where strong selling skills are required.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful, high-pressure situations, including ability to handle client objections and disputes to achieve satisfactory results.
  • Work requires using original and creative thinking to maximize revenue results. The results generally impact several departments including franchise properties and managed properties.
  • Understanding of competitive landscape and strengths/opportunities associated to WH&R position.
  • Identifying and overcoming challenges through collaboration with colleagues, supervisors and other stakeholders. This requires judgment such as setting priorities, evaluating results, or coordinating with cross functional teams.
  • Excellent computer skills; Microsoft Office (Excel, Powerpoint, TEAMS, etc).
  • Ability to stay objective and fair when dealing with sensitive internal and external customer situations, maintain constructive working relationships and must maintain composure and objectivity under pressure.
  • Demonstrated self-starter, exhibiting initiative, confidence, professionalism and good judgment, including anticipating what needs to be done before it becomes a necessity.
  • Must be effective at listening, understanding, and clarifying the concerns and issues raised by customers and internal stakeholders.
  • Demonstrate ability to multi-task, prioritize and meet simultaneous deadlines with degree of attention to detail.
  • Exhibit a high level of accountability; results-oriented, dependable and flexible.
  • Work at high level of productivity; adapting behavior to other styles; interact with people who have different values, culture or backgrounds, be of service to difficult people.
  • Strong sales experience in North America with broad understanding of all viable market segments and global regions for WH&R.
  • Team player with strong work ethic.
  • Ability to develop strategy and communicate effectively to the broad WH&R community.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Keen knowledge and understanding of travel market segments most importantly Business Transient, Group/MICE and Long Term Stay.
  • Ability to work collaboratively with Reporting & Analytics, Marketing, GSO Leadership.
  • and others providing support.
  • Understands how to manage in a culturally diverse work environment.
  • This position requires a high degree of self-motivation, the ability to work unsupervised using own initiative and flexibility to adapt to customer needs within several segments and markets.

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