Current jobs related to Manager Patient Experience, Patient Experience, FT, 09A-5:30P - Coral Gables, Florida - Baptist Health South Florida
-
Strategic Patient Experience Manager
4 weeks ago
Coral Gables, Florida, United States InsideHigherEd Full timeJob Summary:We are seeking a highly skilled Strategic Patient Experience Manager to join our team at InsideHigherEd. In this role, you will be responsible for developing and implementing strategic plans to ensure exceptional experiences for patients, families, guests, and staff.Key Responsibilities:Collaborate with clinical, administrative, and operational...
-
Patient Experience Director
2 weeks ago
Cape Coral, Florida, United States Aspire on Santa Barbara Full time{"title": "Director of Patient Experience", "content": "About the RoleWe are seeking a skilled Director of Patient Experience to join our team at Aspire on Santa Barbara. In this role, you will be responsible for ensuring a smooth transition for new patients into our care, focusing on reducing stress and enhancing customer...
-
Senior Patient Experience Manager
2 weeks ago
Cape Coral, Florida, United States Aspire on Santa Barbara Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Experience Director to join our team at Aspire on Santa Barbara. As a key member of our leadership team, you will be responsible for ensuring a seamless transition for our residents into our care.Key ResponsibilitiesRoom Preparation: Ensure that rooms are ready and equipped to meet the...
-
Resident Experience Coordinator
4 days ago
Cape Coral, Florida, United States Experience SL Co. Full timeJob Title: Resident Experience AmbassadorWe are seeking a highly motivated and creative Resident Experience Ambassador to join our team at Experience SL Co. This role is responsible for designing and implementing engaging activities and programs that enhance the quality of life for our residents.Key Responsibilities:Develop and implement a monthly activity...
-
Director, Patient Access
4 weeks ago
Coral Gables, Florida, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly skilled and experienced Director of Patient Access to join our team at InsideHigherEd. As a key member of our leadership team, you will be responsible for overseeing the efficient and effective operation of our patient access functions.Key ResponsibilitiesLeadership and ManagementLead and manage a team of patient access...
-
Patient Access Department Manager
3 weeks ago
Coral Gables, Florida, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly skilled and experienced Manager to oversee the business operations of the Patient Access Department. The successful candidate will be responsible for ensuring a smooth entry of patients to departmental services, maintaining timely and accurate business information, and guaranteeing payment of services rendered.Key...
-
Patient Services Director
2 weeks ago
Coral Gables, Florida, United States Compass Full timeJob SummaryWe are seeking a highly skilled Patient Services Manager to lead our Clinical and Patient Services Team in an Acute Care setting. As a key member of our team, you will be responsible for providing nutrition assessment, modified diet formulation, and self-management training to patients.Key Responsibilities:Develop and implement effective patient...
-
Patient Services Coordinator
3 weeks ago
Coral Gables, Florida, United States Soluna MD Full timeFront Desk Coordinator PositionSoluna MD is a reputable healthcare provider committed to offering exceptional medical services. We pride ourselves on creating a welcoming atmosphere for our patients and staff alike. We are currently seeking a dedicated and enthusiastic Front Desk Coordinator to enhance our team.Position Summary: As a Front Desk Coordinator,...
-
Oncology Patient Coordinator
4 weeks ago
Coral Gables, Florida, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly organized and detail-oriented Oncology Patient Scheduler to join our team at the University of Miami's Sylvester Cancer Center. As a key member of our patient services team, you will be responsible for scheduling appointments, managing patient records, and providing exceptional customer service to our patients and their...
-
Patient Access Associate
12 hours ago
Coral Gables, Florida, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Access Associate to join our team at the University of Miami. As a Patient Access Associate, you will be the first point of contact for patients and customers entering our facility, providing a welcoming and professional experience.Key ResponsibilitiesProvide exceptional customer service...
-
Patient Access Representative
3 days ago
Coral Gables, Florida, United States University of Miami Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at the University of Miami. As a Patient Access Representative, you will play a critical role in ensuring the smooth and efficient registration process for patients.Key ResponsibilitiesProvide exceptional customer service to patients, families, and...
-
Oncology Patient Coordinator
3 weeks ago
Coral Gables, Florida, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Oncology Patient Scheduler to join our team at InsideHigherEd. The successful candidate will be responsible for coordinating patient appointments, communicating with healthcare providers, and ensuring seamless patient care.Key ResponsibilitiesScheduling and Coordination: Schedule patient...
-
Standardized Patient
10 hours ago
Coral Gables, Florida, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly skilled and experienced Standardized Patient to join our team at the University of Miami. As a Standardized Patient, you will recreate the history, physical findings, and emotional responses of actual patients in simulated clinical encounters. Your role will also involve evaluating and teaching communication techniques to...
-
Patient Access Coordinator
3 weeks ago
Coral Gables, Florida, United States InsideHigherEd Full timeThe InsideHigherEd organization is seeking a Patient Access Representative to contribute to their team in a dynamic role.Key Responsibilities: Register patients for clinical services and ensure accurate data entry Verify insurance benefits and collect payments in a timely and efficient manner Obtain necessary patient information and maintain confidentiality...
-
Patient Access Coordinator
4 weeks ago
Coral Gables, Florida, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Coordinator to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service to patients, visitors, and staff.Key ResponsibilitiesFront Desk Operations: Greet visitors, answer phone calls, and direct them to their...
-
Patient Access Supervisor
3 weeks ago
Coral Gables, Florida, United States InsideHigherEd Full timeJob Title: Patient Access SupervisorCompany: InsideHigherEdThe Patient Access Supervisor position at InsideHigherEd is responsible for overseeing the day-to-day operations and management of the front desk at an assigned location. The main focus is on ensuring all patients, visitors, and staff receive exceptional service in a pleasant and organized...
-
Patient Transporter
3 weeks ago
Coral Gables, Florida, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Transporter to join our team at the University of Miami. As a Patient Transporter, you will play a critical role in ensuring the safe and efficient transportation of patients within our medical facilities.Key ResponsibilitiesTransportation Services: Safely transport patients to and from...
-
Patient Care Coordinator
4 weeks ago
Coral Gables, Florida, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly skilled Patient Navigator to join our team at the University of Miami Health System. As a Patient Navigator, you will play a critical role in facilitating patients' access to healthcare services by identifying barriers to care, coordinating treatment plans, and monitoring the implementation and follow-up of services.Key...
-
Senior Patient Care Coordinator
4 weeks ago
Coral Gables, Florida, United States InsideHigherEd Full timeAbout the RoleWe are seeking a highly skilled and compassionate Senior Patient Care Coordinator to join our team at InsideHigherEd. As a key member of our patient care team, you will play a vital role in ensuring that our patients receive exceptional care and support throughout their journey with us.Key ResponsibilitiesPatient Advocacy: Serve as a patient...
-
Patient Access Representative 3
4 days ago
Coral Gables, Florida, United States University of Miami Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative 3 to join our team at the University of Miami. This role is responsible for overseeing the registration and financial clearance activities that facilitate reimbursement for services rendered by the department.Key ResponsibilitiesObtain, confirm, and enter demographic, financial, and...
Manager Patient Experience, Patient Experience, FT, 09A-5:30P
4 months ago
Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties.
Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do.
Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.
This year, and for 24 years, we've been named one of Fortune's 100 Best Companies to Work For, based on employee feedback.
We've also been recognized as one of America's Most Innovative Companies and People Magazine included us in 50 Companies That Care.
Based on the U.S.News & World Report Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.
But really, the reason we're excited to come to work is the people.
Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs.
We're committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes.
When it comes to caring for people, we're all in.Description:
The Manager will oversee the Patient Advocate team, including the grievance and complaint process to ensure cases are closed according to regulatory guidelines. Public speaking and special projects as assigned.
Manager, Patient Experience drives a culture of patient/family-centered care by enhancing patient experience across the organization. Manages the overall operational, budgetary/financial task. Responsible to plan, evaluate, & improve processes/procedures efficiencies to enhance quality. Collaborates with leaders to develop innovative strategies that strengthen the culture of delivering memorable experiences. Manages the preparation & maintenance of department reporting. Prepares reports for leadership, as necessary, to track progress toward strategic goal accomplishment.
Leads a team of professionals focused on supporting initiatives & improvement efforts to ensure the organization meets patient experience goals.
Partners with leadership to ensure alignment with organizational strategies & participates in implementing initiatives across service lines.Leads employees using a performance management & development process that provides framework for employee contribution in goal setting, feedback, & professional development planning.
Requires a dynamic, collaborative leader, who thrives on innovation & change. Constantly discovering/implementing ways to maintain, enhance & develop a culture around BHSF's core values.Ability to lead direct reports and develop operational and capital budgets each fiscal year Estimated salary range for this position is $ $ / year depending on experience.
Qualifications:Degrees:
Bachelors Additional Qualifications:
Relevant Bachelors degree required or 5+ years' customer service or hospitality experience including minimum 2+ years supervisory experience, in-depth knowledge of customer service principles and industry best practices, including customer experience design(preferred).
Proven skills in influencing, leading, and delegating. Strong group facilitation and conflict resolution skills. Ability to influence and unite individuals around a common goal. Efficient under pressure with the ability to exercise strategic decision-making and sound judgment. Ability to deliver impactful and persuasive presentations to broad audiences. Proficiency in MS Office applications, excellent oral, analytical, written communication and presentation skills. Strong negotiating skills with a win-win attitude and accountability. Bilingual preferred (English and Spanish).Minimum Required Experience:
5 years
EOE
