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Strategic Patient Experience Manager

2 months ago

Coral Gables, Florida, United States InsideHigherEd Full time

Job Summary:

We are seeking a highly skilled Strategic Patient Experience Manager to join our team at InsideHigherEd. In this role, you will be responsible for developing and implementing strategic plans to ensure exceptional experiences for patients, families, guests, and staff.

Key Responsibilities:

  • Collaborate with clinical, administrative, and operational leadership to implement initiatives that enhance patient/employee experience.
  • Gather feedback from patients and employees to drive improvements.
  • Monitor facility-wide practices to improve patient experiences.
  • Lead patient experience training for new hires and staff.

Requirements:

  • Bachelor's degree in a relevant field.
  • Minimum 5 years of leadership experience preferred.
  • Strong communication, interpersonal, and budget management skills.
  • Proficiency in Microsoft Office and departmental operations.

Preferred Qualifications:

  • Master's Degree in Business Administration or related field.
  • Lean/Six Sigma Training skills preferred.

Knowledge, Skills, and Attitudes:

  • Excellent interpersonal and analytical skills.
  • Ability to problem-solve and provide conflict resolution.
  • Strong written and oral communication skills.
  • Business acumen and understanding of healthcare operations.

What We Offer:

InsideHigherEd offers competitive salaries and benefits, including medical, dental, and tuition remission. We are committed to providing exceptional patient care and advancing medical education and research in the higher education sector.