Senior Functional Consultant

Veracity Consulting Group (VCG), a RGP company, is a global, digital consulting firm headquartered in Richmond, Virginia. What started in 2015 as a small group of consultant trailblazers has quickly transformed into a fast-growing firm innovating Fortune 500s that you see today.
Our team is made up of technologists, strategists, and creative problem solvers who have one goal in common: creating fluid, sustainable solutions that support business growth. We come together as one team to deliver transformative results. While we take our work seriously, we never lose our playful spirit, and we pride ourselves on our fun and energetic culture.
Are you looking for an environment where you can be curious, creative and challenge yourself daily?
Veracity is currently seeking a Senior Functional Consultant / Product Owner for HRSD to lead and direct the HRSD/Employee Center Pro product implementation at a leading pharmaceutical client. The resource will be responsible for the successful delivery of ServiceNow's HRSD / Employee Center Pro capabilities and services, in a client consulting environment. Functional Consultants work with a range of organizations to help them work more efficiently and gain greater value using the ServiceNow platform. As the Senior Functional Consultant / Product Owner for HRSD, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our client. In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify capabilities and solutions that support the business goals of the client utilizing HRSD / Employee Center Pro capabilities including Employee Lifecycle Events and Journey Management. You will document, prioritize, and support in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the client teams across HR and IT.
What you get to do in this role:
The Senior Functional Consultant / Product Owner for HRSD will be responsible to prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements. Document, communicate and validate business, functional design, and process requirements throughout the customer engagement. Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates. Provide guidance to customers on tools, features, and processes available to them on the ServiceNow platform that could provide additional value. Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes. Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value. Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development. Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features. Juggle multiple complex projects or initiatives.
To be successful in this role, we need someone who has:
3+ years of experience in HR functions, processes, and HR industry best practices. We see HR industry expertise as critical to the success of this position. A Bachelor's degree or equivalent practical experience (5-10 years). 3+ years working with the ServiceNow platform on current releases and with the HRSD / Employee Center products required. 3+ years' experience in management consulting, process design, or product management. Excellent communication skills (written and verbal) with strong presentation and facilitation skills. Exceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral. Strong interpersonal skills with a strong customer centric mindset. Experience leading / executing complex strategic and operational initiatives at large organizations. Experience partnering with and advising executives. CSA Certification required. CIS-HR Certification preferred but willing to train.
Consulting Skills:

• Proven team player and team builder
• Quick learner that can adapt to a fast pace, changing environment
• Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
• Strong attention to detail and creative problem-solving skills an absolute essential
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
• Proven record of successfully managing business relationships

Requirements/skills:

• Analyzes and translates business requirements
• Demos functional capabilities in partnership with clients Solution Architect
• Proposes functional options and solutions from the capabilities of HRSD / Employee Center
• Partners with the Solutions Architect as needed for systems expertise
• Conducts user workshops with client to collect and elaborate agile user stories
• Trains the functional HR users of the solution
• Keeps up to date on the latest ServiceNow features
• Possesses ServiceNow capabilities expertise

Need to be experienced in:

• Employee Lifecycle Events, especially pre-hire, pre-onboarding, and journey management.
• Manager Hub & Virtual Agent for HRSD
• Content analytics for User Experience
• AI search optimization in coordination with UX and Technical consultants

1. Requirements Gathering
Elicitation and Analysis: Engage with stakeholders to gather and analyze requirements. This
involves conducting workshops, interviews, and surveys to understand business processes and determine how ServiceNow can best support their needs.
Documentation: Document the gathered requirements clearly and comprehensively. This often includes creating user stories, process diagrams, and requirement specifications.
2. Solution Design
ServiceNow Configuration and Customization: Design solutions within the ServiceNow platform that adhere to best practices and fulfill business requirements. This may involve configuring out-of-the box functionalities, customizing workflows, and integrating ServiceNow with other systems.
Prototyping: Develop prototypes to help stakeholders visualize the final product and ensure
alignment with their expectations.
3. Implementation
ServiceNow Setup: Configure and customize the ServiceNow environment based on the agreed design. This includes setting up tables, forms, workflows, user interfaces, and other necessary components.
Data Management: Manage data within ServiceNow, which includes data import, export, and maintenance tasks to ensure data integrity and security.
4. Testing and Quality Assurance
Testing Strategies: Develop and execute test plans to ensure the solution meets quality standards and business requirements. This includes unit testing, system testing, and user acceptance testing (UAT).
Issue Resolution: Identify and resolve issues discovered during testing or reported by users, often requiring debugging and revisiting configuration or customization.
5. Training and Support
User Training: Conduct training sessions for end-users and other stakeholders to ensure they understand how to use the new systems and processes effectively.
Documentation: Provide detailed documentation for users and technical support teams to refer to, ensuring smooth operation and maintenance of the system.
6. Project Management and Communication
Stakeholder Management: Regularly communicate with project stakeholders to provide updates, gather feedback, and make necessary adjustments to the project scope or timelines.
Change Management: Help the organization manage the changes brought by new implementations, including adjustments to business processes and user adaptation.
7. Continuous Improvement
Performance Monitoring: Monitor the performance of the ServiceNow implementations and identify areas for improvement.
Updates and Upgrades: Ensure the ServiceNow platform is up to date with regular updates and patches. Evaluate and implement new features and functionalities as they become available.
Strategic Contributions
Advisory Role: Act as a consultant by advising on best practices, potential pitfalls, and strategic approaches to leveraging ServiceNow to enhance business operations.
Innovation: Identify opportunities for innovation within the platform to create competitive advantages or improve operational efficiency.
Why Work for Veracity?
Our Culture

• Flexible work environment (remote or onsite)
• Family first
• Agile and collaborative
• Fun and energetic
• Group of like-minded folks and creative problem solvers
• Fast paced
• Inclusive and Passionate
• Supportive, approachable, and encouraging leadership and team members
• All roles are client facing

Summary of Benefits*

• Competitive compensation
• Comprehensive medical plans
• 401k Savings Plan with Company Match
• Employee Stock Purchase Plan

*Benefit eligibility may vary based on employment status upon hire
Base Pay Range $70-90/hr. W2
All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.
Equal Opportunity Employer
Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.
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