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Senior Vice President of Service Operations
2 months ago
Cobb Technologies is a premier independent office technology provider in Virginia, consistently recognized as one of the "Top Places to Work" by Richmond Magazine. We pride ourselves on fostering a vibrant and inclusive workplace where contributions are acknowledged and valued.
Position Overview
As a key member of the Executive Leadership team, the Senior Vice President of Service Operations will oversee critical functions in warehouse management, inventory oversight, technical training, and service delivery. This role is pivotal in managing workflows, determining staffing needs, implementing policies, and enhancing logistics and service profitability.
Inventory & Warehouse Management
The successful candidate will develop comprehensive inventory strategies encompassing receiving, shipping, and analysis. Responsibilities include:
1. Overseeing cycle counts and inventory reconciliation.
2. Creating automated processes for inventory management.
3. Establishing a vision for superior inventory movement across facilities.
4. Achieving accuracy targets and identifying improvement opportunities.
Service Operations Leadership
This role requires the management of the service department's overall effectiveness, including:
1. Ensuring profitability and optimal staff utilization.
2. Maintaining full staffing through strategic recruitment and training.
3. Overseeing the development of technical training programs.
4. Establishing service pricing benchmarks and managing operational costs.
Additional Responsibilities
1. Conducting regular team meetings to foster communication.
2. Implementing individual performance plans for direct reports.
3. Addressing challenges with urgency and professionalism.
4. Building strong vendor relationships to enhance service delivery.
Core Values
At Cobb Technologies, we believe in creating a workplace where every team member feels valued and appreciated. Our commitment to exceptional customer experiences and adherence to our core values is paramount.
Qualifications
The ideal candidate will possess:
- Extensive experience in service and operational leadership.
- Proven ability to inspire and develop high-performing teams.
- Strong decision-making skills under pressure.
- Excellent communication and organizational capabilities.
- Proficiency in MS Office and adaptability to new systems.
Additional Information
This is a full-time opportunity with competitive compensation and benefits. Cobb Technologies promotes a collaborative culture that emphasizes professional development and community involvement.