Customer Service Associate

2 months ago


Princeton, New Jersey, United States Dow Jones & Co. Full time

Dow Jones & Co.

Dow Jones, Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation in the subject line.

Princeton

Full time
Job_Req_42310

Job Description:

Customer Service Associate (Hybrid)
Dow Jones Princeton
About us:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Role

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.

You will reside on the Customer Service Team, reporting to the Customer Service Supervisor. We are offering a career with a recognized leader in the world of global news and business information. You will be a part of a multinational organization that focuses on its people. Dow Jones is searching for candidates who want to work within our Global Customer Service team to learn from this position. You will be based in our Princeton, NJ office.
You Will:
  • Provide high-level telephone, email, and web chat support for the Dow Jones suite of PIB products; including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.
  • Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
  • Provide professional-level support to retain Dow Jones customers and increase customer loyalty.
  • Ensure all relevant procedures are followed from beginning to resolution.
  • Ensure all key performance indicators and service levels are met.
  • Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
  • Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly.
You Have:
  • High proficiency/fluency in English language for both written and verbal communication within a corporate environment.
  • Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions.
  • Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
  • Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner.
  • A positive attitude in an often busy environment.
  • Ability to understand new technical systems and applications.
  • Attention to detail, the ability to multitask, prioritize, and meet deadlines.
  • Positive outlook on change and a flexible approach to team-based work environment and structure.
  • Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries.
  • Experience in a contact center and/or customer service environment (Preferred).
  • Salesforce experience (a plus).
  • Desire to grow within the company.
  • College degree (desired) or equivalent work experience.
  • Previous research experience (desired).
Our Benefits
  • Comprehensive Healthcare Plans
  • Paid Time Off
  • Retirement Plans
  • Comprehensive Medical, Dental and Vision Insurance Plans
  • Education Benefits
  • Paid Maternity and Paternity Leave
  • Family Care Benefits
  • Commuter Transit Program
  • Subscription Discounts
  • Employee Referral Program

Learn more about all our US benefits

#LI-Hybrid

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:
Dow Jones - Customer Service

Job Category:
Customer Service & Contact Center Operations

Union Status:
Union role

Business Area:
Dow Jones - Customer Service

PI



  • Princeton, New Jersey, United States Bindu Verma - State Farm Agent Full time

    Position OverviewWe are seeking a dedicated and bilingual (Spanish-speaking) professional to join our team. This role offers a structured work schedule from 8:30 AM to 5:30 PM, Monday through Friday.Key Responsibilities:Manage incoming phone calls and direct them to the appropriate team member while addressing basic billing inquiries.Assist with billing and...


  • Princeton, New Jersey, United States Domino's Franchise Full time

    Position: Customer Service RepresentativeCompany: Domino's FranchiseLocation: Princeton, NJEmployment Type: Full TimeCompensation: PaidRole Overview:As a Customer Service Representative, you will be responsible for handling incoming calls in a dynamic and fast-paced environment. Your ability to juggle multiple tasks efficiently while providing exceptional...


  • Princeton, New Jersey, United States Parrish Consulting Services, Inc Full time

    Job OverviewParrish Consulting Services, Inc. is looking for a dedicated individual to fill the role of IT Operations Support Specialist. This position demands excellent interpersonal communication skills, particularly in understanding customer concerns and effectively resolving challenging situations. Strong organizational abilities and proven project...


  • Princeton, New Jersey, United States Domino's Pizza LLC Full time

    Position Overview As a Customer Service Supervisor, you will play a crucial role in overseeing the daily operations of our customer service team and delivery personnel. Your primary responsibilities will include: Key Responsibilities Team Supervision: Lead and manage a team of customer service representatives and delivery drivers to ensure exceptional...


  • Princeton, New Jersey, United States Trinite Consulting Group LLC Full time

    Job OverviewPosition: Customer Service SpecialistJob Type: Permanent/ On-SiteCompensation: $20 per hourRole Summary:We are in search of a dedicated Customer Service Specialist to join our team. The ideal candidate will be responsible for managing customer inquiries through various communication channels, including phone and email. This role involves...


  • Princeton, New Jersey, United States EPIQ Systems Full time

    Position Overview:Join a dynamic team at Epiq Systems, where we are committed to delivering exceptional service in a collaborative environment.Role Summary:The Client Services Associate plays a vital role in providing comprehensive administrative support across various functions, including mail, printing, hospitality, and reception services.This...


  • Princeton, New Jersey, United States MVP Corporate Full time

    About MVP Corporate We are a premier hospitality management company with a diverse portfolio of unique venues. Our establishments offer personalized experiences, featuring an exceptional selection of champagne, spirits, and beer, alongside captivating entertainment and unparalleled service. Customer Service Specialist We are seeking energetic and attentive...


  • Princeton, New Jersey, United States Dow Jones Full time

    Job Description:About us:Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering...


  • Princeton, New Jersey, United States Domino's Franchise Full time

    Become a Part of Our FamilyAre you eager to join a vibrant and engaging team at Domino's Franchise? We are on the lookout for passionate individuals who are committed to providing an outstanding pizza experience for our valued customers.Process customer orders and craft mouth-watering pizzasDeliver top-notch customer supportEngage in a lively and enjoyable...


  • Princeton, New Jersey, United States Greater Somerset County YMCA Full time

    Job Type: Part-time Position Overview: Join the Executive Team of a forward-thinking YMCA association located in the dynamic Somerset County, New Jersey. The YMCA stands as one of the leading nonprofit organizations in the nation, dedicated to enhancing communities through youth development, healthy living, and social responsibility. With a rich history...


  • Princeton, New Jersey, United States BEST ONE TIRE & SERVICE Full time

    Overview:The Tire Technician plays a crucial role in the automotive service industry by ensuring the safety and performance of customer vehicles through tire inspection, repair, and replacement. This position demands strong communication skills and the ability to handle physically intensive tasks while delivering exceptional customer service.Key...


  • Princeton, New Jersey, United States BEST ONE TIRE & SERVICE Full time

    Position Overview:The Tire Technician plays a crucial role in ensuring the safety and performance of customer vehicles by inspecting, repairing, and replacing tires. This role demands strong communication skills and the ability to handle physically intensive tasks while delivering exceptional customer service.Key Responsibilities:Demonstrate understanding...


  • Princeton, New Jersey, United States Vector Security and Vector Security Networks Full time

    Job SummaryThe Operations Coordinator is a key role within Vector Security and Vector Security Networks, responsible for delivering exceptional customer experiences to both internal and external customers. This position requires a high level of problem-solving skills, attention to detail, and effective communication to coordinate service calls and meet...


  • Princeton, New Jersey, United States First Interstate Bank Full time

    Position OverviewThis role is centered around delivering tailored customer service, engaging in financial discussions with clients and prospects to assess their needs and provide suitable solutions. The individual will play a key role in fostering client relationships, adhering to First Interstate Bank's service commitments while aligning with our core...


  • Princeton, New Jersey, United States Dow Jones Full time

    Job Description: About Our Organization:Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest...


  • Princeton, New Jersey, United States Princeton University Full time

    Overview Princeton University is seeking a skilled customer service professional for the position of Financial Services Associate within our Financial Service Center. This role involves being part of a dedicated team responsible for providing exceptional service to the University community during standard operating hours. The associate plays a crucial role...


  • Princeton, New Jersey, United States Princeton University Full time

    Overview Princeton University is seeking a skilled customer service professional for the position of Financial Services Associate within our Financial Service Center. This role is integral to a team of associates dedicated to providing exceptional service during standard University operating hours. The associate will embody the values of the Office of...


  • Princeton, New Jersey, United States Princeton University Full time

    Overview Princeton University is seeking a skilled customer service professional for the position of Financial Services Associate within our Financial Service Center. This role involves being part of a dedicated team responsible for managing the Financial Service Center operations during standard University hours. The associate will embody the values of the...


  • Princeton, New Jersey, United States Coborn's Full time

    Position: Retail Checkout AssociateJob Category: Retail Requisition Number: CASHI028661Job OverviewAt Coborn's, Inc., we are committed to creating a remarkable experience for our guests. Our culture values employee contributions and fosters innovative thinking. We are expanding and evolving, creating a vibrant environment that embraces diversity. Join our...


  • Princeton, New Jersey, United States Lingraphica Full time

    About the RoleLingraphica is seeking a highly skilled Customization Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer experience by personalizing Speech Generating Devices (SGDs) in a timely and accurate manner.Key ResponsibilitiesDevice Personalization: Personalize speech...