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IT Services Administrative Associate
2 months ago
Parrish Consulting Services, Inc. is looking for a dedicated individual to fill the role of IT Operations Support Specialist. This position demands excellent interpersonal communication skills, particularly in understanding customer concerns and effectively resolving challenging situations. Strong organizational abilities and proven project management experience are essential for success in this role.
A foundational knowledge of information technology and its associated processes is advantageous.
The ideal candidate will serve as a Customer Advocate, ensuring the following:
- Timely and efficient management of customer support inquiries.
- Facilitation of in-person meetings with contract clients at least twice a year.
- Coordination of virtual meetings with both contract and significant non-contract clients as required through platforms like Teams.
Moreover, the successful candidate will leverage project management skills to oversee preventative maintenance (PM) for all contract clients, which includes:
- Scheduling PM and assisting in the management of both non-technical and light-technical tasks before, during, and after PM completion.
- Managing resource needs for materials and equipment necessary for conducting preventative maintenance, ensuring all tasks are clearly defined, assigned, and executed.
- Collecting and securing support documentation from clients (e.g., ISP contracts, subscribed telephone services, alarm systems, etc.).
The Operations Support Specialist will also be tasked with maintaining and tracking inventory of equipment and materials. Additional administrative and support responsibilities may be assigned as needed.
Essential qualifications for this position include:
- A minimum of 1 year of prior administrative experience, with demonstrated proficiency in Microsoft Office applications.
- The ability to remain seated for extended periods while performing computer-based tasks.
- Capability to focus effectively in an office setting and manage multiple priorities as they arise.
- Typing speed of 50+ words per minute, along with strong written and verbal communication skills, showcasing a professional writing style for correspondence.
As a small organization, we pride ourselves on our close-knit team dynamic. We offer a relaxed, business casual work atmosphere, along with benefits such as health insurance, 401K, and paid time off.
If you are interested in exploring this opportunity, we encourage you to consider joining our team.