Dispatch Supervisor Assistant

1 month ago


Hyattsville, Maryland, United States Transdev North America Full time

Dispatch Supervisor Assistant

Assist the Dispatch Supervisors with administrative tasks and customer engagement to ensure that Transdev is meeting or exceeding our operational goals in dispatch and providing outstanding customer service. $18/hour.

Essential Job Functions:

Staff Development:

Support the Dispatch Supervisors by fostering a positive working environment. Ensure that best practices in customer service and leadership are upheld.

Communication and Conflict Resolution:

Maintain regular communication with the Dispatchers and Dispatch Supervisors to ensure customer issues and requests are addressed promptly and acceptably.

Scheduling Assistance:

Assist Dispatchers and Dispatch Supervisors in monitoring and addressing same day schedule adherence by working directly with customers via phone, chat and text to provide accurate ride information; identify and reschedule passengers who are a good fit for alternative transportation services. Ensure that passenger trips are correctly recorded and updated in Trapeze and communicated to the alternative vendors.

Backup Support:

Provide backup support for dispatch duties as needed without compromising primary administrative responsibilities.

Issue Escalation and Reporting:

Proactively identify and escalate issues outside normal operating parameters to the Dispatch Supervisors, ensuring timely resolution and minimizing impact on service quality.

Cross-departmental support:

Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.

Other Duties as Assigned

Qualifications:

  • Experience in dispatch and/or reservations.
  • Strong administrative, organizational, conflict resolution, and communication skills.
  • Ability to work closely with, and support both the Dispatch Supervisors and the Dispatchers in day-to-day operations.
  • Proficiency in Microsoft Office and familiarity with paratransit scheduling software.
  • Knowledge of the service area, traffic patterns, and paratransit operations.

Essential Knowledge and Abilities:

  • Ability to communicate clearly and concisely both verbally and in written form.
  • Ability to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and bus operators to attain the best possible transit service for customers.
  • Knowledge of Trapeze preferred.
  • Ability to operate standard office machines including, but not limited to copy machine, printers, scanner, computer, telephones.

  • Dispatch Supervisor

    1 month ago


    Hyattsville, Maryland, United States Transdev Full time

    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company,...


  • Hyattsville, Maryland, United States Transdev Full time

    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company,...


  • Hyattsville, Maryland, United States Airgas Full time

    Position Overview: The Production Supervisor plays a crucial role in overseeing the daily operations within the industrial, specialty, and medical distribution sectors, as well as gas filling processes at a production facility. This hands-on position is integral to managing gas cylinder processing, ultrasonic testing, and ensuring compliance with various...


  • Hyattsville, Maryland, United States PEAK Technical Staffing USA Full time

    JOB PURPOSE:The Fleet Maintenance Supervisor oversees the comprehensive functioning of the maintenance division.This role entails managing the daily upkeep and maintenance of facilities that support maintenance operations across all shifts.The Supervisor directs the maintenance and cleaning teams, ensuring their effective use and professional...


  • Hyattsville, Maryland, United States Leidos Full time

    Leidos is in search of a Cybersecurity Operations Supervisor who possesses strong leadership capabilities and the aptitude to collaborate effectively across various functional and technical domains to achieve both explicit and implicit program objectives and personnel performance outcomes.This role entails overseeing the management functions of the C5ISR...


  • Hyattsville, Maryland, United States Compass Group, North America Full time

    Company Overview: Levy Sector is a prominent player in the Food, Beverage, and Retail industry, recognized for its creativity and exceptional service across various venues.Position Title: Uniform Room Operations SupervisorCompensation: $20.00 per hourApplication Process: We simplify the application process. To apply via text, send JOB to 75000 and search...


  • Hyattsville, Maryland, United States System One Full time

    Rail Services Administrative Specialist Hourly range $28-34 Contract to PermOVERVIEW: The ideal candidate will be tasked with delivering procurement and logistical support to guarantee smooth and efficient operations. This role will also involveFUNCTIONAL DESCRIPTION:Collects products by overseeing production; loading and relocating items. Organizes product...


  • Hyattsville, Maryland, United States Group 1 Auto Full time

    Join Our Team as an Automotive Parts SupervisorOverview: Consider a rewarding career with us at Group 1 Automotive, a prominent player in the automotive retail industry.Competitive Compensation: We provide market-leading pay along with a comprehensive benefits package for our valued associates.Benefits Include:Health, Dental, Vision, Life, and Disability...


  • Hyattsville, Maryland, United States Giant Food Full time

    Location: USA-MD-Hyattsville About Giant Food: With a customer base exceeding 2 million weekly and annual revenues surpassing $5 billion, Giant Food stands as the leading grocery retailer in the Baltimore-Washington region. Since its inception as a single store in Washington D.C. in 1936, Giant has expanded to over 160 locations across D.C., Maryland,...


  • Hyattsville, Maryland, United States Compass Group, North America Full time

    Company OverviewCompass Group, North America is a premier provider of food and nutrition services, dedicated to delivering exceptional dining experiences across various sectors, including healthcare. Our commitment to sustainability and wellness is reflected in our innovative food service solutions.Position SummaryAs a Food Service Operations Supervisor, you...


  • Hyattsville, Maryland, United States Compass Group Careers Full time

    Job OverviewPosition Title: Supervisor - Fanatics Sports BookCompensation Range: $25.00 to $25.00Application Process: To apply via text messaging, simply text JOB to 75000 and search using the requisition ID number.About Us: At Levy, we believe that diversity of thought and inclusion are key drivers of our success. We invite you to embark on your journey...


  • Hyattsville, Maryland, United States MEDSTAR HEALTH Full time

    General Summary of PositionMedStar Health is looking for a Physical Therapy Assistant PV to join our team As a Physical Therapy Assistant PV, you will provide physical therapy treatment as directed by the physical therapist and in accordance with agency standards, the laws and regulations governing the provision of physical therapy services in the State of...


  • Hyattsville, Maryland, United States SOLEPLY Full time

    Job OverviewPosition: Assistant Store ManagerReports To: Store Manager, General Store Manager, District ManagerCompany Overview:Soleply has emerged as a leading destination for streetwear and sneaker enthusiasts. Established with a commitment to providing a unique shopping experience, we prioritize customer interactions that foster community engagement. Our...


  • Hyattsville, Maryland, United States Compass Group Careers Full time

    Position OverviewJob Title: Concessions Employee Check-In AdminCompany: Compass Group CareersLocation: Commanders FieldClassification: [[req_classification]]Compass Group is a prominent player in the Food, Beverage, and Retail sectors. We pride ourselves on fostering an inclusive and diverse work environment. Join our team and contribute to our mission of...


  • Hyattsville, Maryland, United States Quantum Real Estate Mgmt LLC Full time

    Job OverviewPosition SummaryThe Facilities Maintenance Specialist is responsible for ensuring that the property is kept in a safe, appealing, and hygienic condition. This role includes assisting with various maintenance tasks as needed.Key ResponsibilitiesFoster positive and professional relationships with fellow staff members and collaborate effectively...

  • Production Manager

    4 days ago


    Hyattsville, Maryland, United States Airgas Full time

    Job SummaryThe Production Supervisor is a key member of the Airgas team, responsible for overseeing the day-to-day activities of a production segment within our industrial, specialty, and medical distribution and gas filling operations.Key ResponsibilitiesSupervise and Manage the activities of a production segment, ensuring compliance with all relevant...


  • Hyattsville, Maryland, United States Transdev Full time

    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company,...

  • Lead Scheduler

    1 month ago


    Hyattsville, Maryland, United States Transdev Full time

    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company,...


  • Hyattsville, Maryland, United States Leidos Full time

    Position Overview Leidos is in search of a Cybersecurity Operations Team Leader who possesses strong leadership capabilities and the aptitude to collaborate effectively across various functional and technical domains to achieve significant outcomes aligned with both explicit and implicit program objectives and personnel performance metrics.This role entails...

  • Cleaning Professional

    4 hours ago


    Hyattsville, Maryland, United States Render Humble Cleaning Services Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Cleaning Professional to join our team at Render Humble Cleaning Services. As a key member of our team, you will be responsible for providing exceptional cleaning services to our clients, ensuring their spaces are clean, safe, and healthy.Key Responsibilities:Wipe down surfaces, including...