Lead Scheduler
1 month ago
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video
Key Responsibilities:
- Responsible for all primary scheduling department functions and quality control of department work product.
- Directly supervise day-to-day scheduling department functions and staff including creating and filling daily scheduling staffing needs. –
- Primary point of contact for all scheduling department functions.
- Takes lead role in creating runcut based on passenger demand, performance indicators and Operator/Vehicle availability.
- Takes lead role in system parameter analysis and recommends needed system adjustments.
- Creates daily manifests for paratransit drivers based on customer demands and labor agreements.
- Assist Reservationist with placing trips on drivers manifest and negotiating appropriate trip times for customer at point of call.
- Contacts Customers during scheduling process when appropriate to negotiate pick up window for efficiency in the service.
- Assigns Drivers and compares systems to make sure all routes are covered daily.
- Assist Management in recruiting drivers to work additional hours and to cover for scheduled absences or for early call-offs prior to close of daily scheduling.
- Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.
- Utilizes computer software to assist in the development of schedules, Drivers Bid, vehicle hour, mileage, and patronage statistic
- Develops and maintains statistical records regarding schedules, personnel requirements, and equipment requirements
- Prepares, orders, and proofreads schedule materials prior to publication
- Ensures all Operator runs are fully complaint with meal, rest break and hours of service restrictions.
Education, Licensing, and Certifications:
- High school diploma or equivalent, such as GED, required
Experience:
- One year transit operations, paratransit reservations, transit scheduling, or other transit-related experience utilizing transit routes and schedules.
- Minimum 1 year Trapeze PASS scheduling or other transportation scheduling experience required.
- Knowledge of local area including navigation principals and thorough knowledge of geographical service areas.
Skills and Knowledge Required:
- Ability to read, comprehend and understand maps
- Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases, and routes
- Perform arithmetic and basic statistical calculations rapidly and accurately
- Ability to communicate effectively orally and in writing
- Manipulate and analyze data using arithmetic formulas and detailed procedures - Read and understand rules, policies, maps, and schedules
- Utilize computer software
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 2332
Pay Group: VDD
Cost Center: 454
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
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