Call Center Training Manager

2 months ago

Hyattsville, Maryland, United States Transdev Full time

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video

The Call Center Training Manager will lead the training of all operations staff, including Dispatchers and Schedulers. The Training Manager reports to the General Manager, supervises new hires through training, and works cooperatively with operations staff designated to provide mentoring as part of the training program.

  • Training staff in the delivery of high-quality customer service, both via technical skill enhancement or soft skill enhancement
  • Assists in designing, developing, and implementing training programs, including material, activities, and other industry-leading learning methods
  • Participating in regular meetings with management and other departments to that assure that the operation is achieving the stated performance goals
  • Lead and conduct regular training for employees as needed either in a specialist or generalist capacity

Education:

  • High school diploma or equivalent, such as GED, required.

Education Preferred:

  • High school/diploma GED required.
  • Long-term experience in paratransit industry and training paratransit staff.

Experience:

  • Minimum of three years' experience training call and control center staff, including program and curriculum development and implementation.

Skills and Knowledge Required:

  • Superior critical thinking and decision-making skills.
  • Demonstrated self-starter behavior, and ability to work independently to identify and implement initiatives.
  • Training certifications, especially call-center-specific certifications are a plus.
  • Interpersonal, and diplomacy skills in dealing with employees at all levels of the organization.
  • Basic computer and database/software skills.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Job Category: Management & Above

Job Type: Full Time

Req ID: 2334

Pay Group: VDD

Cost Center: 454

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.


  • Manager of Racial and Gender Equity Training

    7 days ago

    Hyattsville, Maryland, United States CASA Inc Full time

    Position OverviewAbout CASA:CASA is dedicated to fostering a more equitable society by empowering and enhancing the lives of working-class, Black, Latino/a/e, Afro-descendent, Indigenous, and immigrant populations. Our vision is anchored in the collective strength of our community; our inclusive, enduring, member-driven movement fundamentally transforms...

  • Plasma Operations Manager

    6 days ago

    Hyattsville, Maryland, United States CSL Plasma Full time

    Job Summary:As a Center Medical Director at CSL Plasma, you will play a critical role in ensuring the operational efficiency and development of our plasma collection centers. This position requires a strong understanding of medical operations and the ability to implement initiatives that improve processes, reduce variation, and drive consistency across our...

  • Multilingual Healthcare Support Specialist

    2 weeks ago

    Hyattsville, Maryland, United States Choice Pain & Rehabilitation Center Full time

    Position OverviewMultilingual Healthcare Support Specialist / Front Office CoordinatorThis is a full-time position, operating Monday through Friday, with no weekend commitments.Front Office Coordinator Responsibilities:The Front Office Coordinator is essential in managing patient information throughout their care journey. This includes collecting insurance...

  • IT Operations Manager

    2 weeks ago

    Hyattsville, Maryland, United States Transdev Full time

    Position OverviewTransdev is on the lookout for a dedicated and skilled IT Operations Manager to become a vital part of our team, ensuring the effective functioning of all information technology and communication systems within our Operations Control Center (OCC). In this essential position, you will oversee desktop support, maintain critical software...

  • Healthcare Patient Support Specialist

    1 week ago

    Hyattsville, Maryland, United States Mary's Center Full time

    Mary's Center is dedicated to fostering diversity, equity, and inclusion (DEI) within our workforce and the communities we serve. We value a wide range of experiences, perspectives, and individuals, and strive to attract a diverse pool of candidates.Important Note: Mary's Center requires all staff to be vaccinated against COVID-19, including a...

  • IT Operations Manager

    6 days ago

    Hyattsville, Maryland, United States Transdev Full time

    About the Role:Transdev is seeking a highly motivated and experienced IT Manager to ensure the seamless operation of all information technology and communications systems within our Operations Control Center (OCC).In this critical role, you will be responsible for providing desktop support, maintaining key software systems, and collaborating with various...

  • Supervisory Emergency Management Specialist

    2 months ago

    Hyattsville, Maryland, United States Federal Emergency Management Agency Full time

    What will I do in this position if hired?In this position, you will ensure the readiness of a workforce of roughly 700 employeesTypical assignments include:Overseeing the development of readiness exercise documents, administrative training curriculum, programmatic training curriculum, the daily forecasting of staff requirements for multiple federally...

  • Customer Service Supervisor

    6 days ago

    Hyattsville, Maryland, United States Ahold Delhaize Full time

    About the Role:Ahold Delhaize USA, a leading food retailer, is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our contact center, you will be responsible for leading a team of customer service representatives and ensuring exceptional customer experiences.Key Responsibilities:Lead and motivate a high-performing team...

  • Customer Service Director

    5 days ago

    Hyattsville, Maryland, United States Transdev Full time

    About the RoleAs a Customer Service Manager at Transdev, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our customers. Your primary goal will be to ensure that our customers receive timely and effective support for their transportation needs.Key ResponsibilitiesManage a team of customer...

  • IT Manager

    2 months ago

    Hyattsville, Maryland, United States Transdev Full time

    About Transdev: Based near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev...

  • Patient Care Coordinator

    6 days ago

    Hyattsville, Maryland, United States Choice Pain & Rehabilitation Center Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Medical Assistant - Front Desk Representative to join our team at Choice Pain & Rehabilitation Center. As a Medical Assistant - Front Desk Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesFront...

  • Compassionate Geriatric Care Assistant

    2 weeks ago

    Hyattsville, Maryland, United States Adelphi Nursing and Rehabilitation Center Full time

    Adelphi Nursing and Rehabilitation Center - $3,000 Sign-On Bonus Our new leadership is deeply committed to fostering a vibrant and caring workplace for our staff, ensuring an open-door policy for all team members. We take pride in our facility and the positive culture we cultivate for both our employees and residents. Explore the enriching work environment...

  • Compassionate Geriatric Care Assistant

    2 weeks ago

    Hyattsville, Maryland, United States Adelphi Nursing and Rehabilitation Center Full time

    Adelphi Nursing and Rehabilitation Center - $3,000 Sign-On Bonus At our facility, we prioritize fostering a supportive and engaging atmosphere for our caregivers, with a strong commitment to open communication. We take pride in our community and the nurturing culture we cultivate for both our staff and residents. Explore the enriching work environment at...

  • Rental Sales Management Trainee

    21 hours ago

    Hyattsville, Maryland, United States Ryder System Full time

    About the RoleRyder System is seeking a highly motivated and results-driven Rental Sales Management Trainee to join our dynamic team. As a Rental Sales Management Trainee, you will have the opportunity to develop your skills and knowledge in sales, operations, and management, while working in a fast-paced and dynamic environment.Key ResponsibilitiesHandle...

  • Culinary Arts Instructor

    6 days ago

    Hyattsville, Maryland, United States Leaders of Tomorrow Youth Center, Inc Full time

    Job SummaryWe are seeking a dedicated Culinary Arts Youth Instructor to join our team at Leaders of Tomorrow Youth Center, Inc. The ideal candidate will have a passion for culinary arts and mentoring youth, with a strong background in cooking and teaching.Key ResponsibilitiesDevelop and implement engaging lesson plans for culinary arts classes tailored to...

  • Reservations Supervisor

    2 months ago

    Hyattsville, Maryland, United States Transdev Full time

    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company,...

  • Culinary Arts Instructor

    1 week ago

    Hyattsville, Maryland, United States Leaders of Tomorrow Youth Center (LTYC) Full time

    Job OpportunityWe are seeking a dedicated Culinary Arts Youth Instructor to join our team at Leaders of Tomorrow Youth Center (LTYC). As a culinary arts educator, you will have the opportunity to inspire and educate young minds in the art of cooking, fostering their creativity and culinary skills.ResponsibilitiesDevelop and implement lesson plans for...

  • Operations Manager

    1 month ago

    Hyattsville, Maryland, United States Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation College Park Marriott Hotel & Conference Center, 3501 University Blvd East, Hyattsville, Maryland, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for assisting in successfully executing all operations in the hotel...

  • Culinary Arts Instructor

    1 week ago

    Hyattsville, Maryland, United States Leaders of Tomorrow Youth Center (LTYC) Full time

    Job OpportunityWe are seeking a dedicated Culinary Arts Youth Instructor to join our team at Leaders of Tomorrow Youth Center (LTYC). As a culinary arts educator, you will have the opportunity to inspire and educate young minds in the art of cooking, fostering their creativity and culinary skills.Key ResponsibilitiesDevelop and implement lesson plans for...

  • Culinary Operations Manager

    6 days ago

    Hyattsville, Maryland, United States Compass Group, North America Full time

    Job SummaryAs a Culinary Supervisor with Compass Group, North America, you will play a critical role in ensuring the success of our food service operations. This position involves direct supervision of food-service associates, training, and development of team members, as well as maintaining high standards of quality, safety, and customer satisfaction.Key...