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Retail Operations Supervisor

2 months ago

Hyattsville, Maryland, United States SOLEPLY Full time
Job Overview

Position: Assistant Store Manager

Reports To: Store Manager, General Store Manager, District Manager

Company Overview:

Soleply has emerged as a leading destination for streetwear and sneaker enthusiasts. Established with a commitment to providing a unique shopping experience, we prioritize customer interactions that foster community engagement. Our mission is to personalize every shopping journey, ensuring that our customers feel valued and connected.

Role Summary:

As the Assistant Store Manager, you will be instrumental in supporting the Store Manager in overseeing daily operations. Your responsibilities will encompass delivering outstanding customer service, driving sales performance, managing inventory, and leading store personnel. Your enthusiasm for sneakers and strong leadership capabilities will be vital to the store's success.

Key Responsibilities:

  1. Store Management:
    • Achieve sales targets through effective leadership.
    • Oversee store opening and closing procedures.
    • Maintain a clean and organized store environment.
    • Develop strategies to enhance team performance.
    • Create engaging content for social media platforms.
    • Ensure a superior customer experience.
    • Address customer complaints and concerns.
    • Manage in-store and local pickup orders.
    • Handle location-specific mail.
    • Communicate with the District Manager regarding significant issues.
    • Identify and report on store needs for success.
    • Oversee cash management and register operations.
  2. Team Leadership:
    • Deliver exceptional customer service and foster a welcoming atmosphere.
    • Respond to customer inquiries and resolve issues promptly.
    • Train and mentor staff to enhance service quality.
  3. Sales Strategy:
    • Collaborate with the Store Manager to implement sales initiatives.
    • Assist in creating attractive product displays.
    • Encourage upselling and cross-selling to boost sales.
  4. Inventory Control:
    • Assist with receiving and organizing merchandise.
    • Monitor stock levels and ensure timely replenishment.
    • Conduct regular inventory audits.
  5. Team Development:
    • Support recruitment and onboarding of new staff.
    • Delegate tasks effectively among team members.
    • Provide constructive feedback to enhance team performance.
  6. Operational Excellence:
    • Ensure store cleanliness and adherence to visual merchandising standards.
    • Work with the Store Manager on operational procedures.
    • Manage cash handling and register accuracy.
  7. Product Knowledge:
    • Stay informed about sneaker trends and releases.
    • Educate the team on product features and benefits.
  8. Loss Prevention:
    • Implement measures to prevent theft.
    • Follow procedures for returns and exchanges.
  9. Health and Safety:
    • Ensure compliance with safety regulations.
    • Report any safety hazards promptly.

Qualifications:

  1. High school diploma or equivalent; Bachelor's degree preferred.
  2. Previous retail experience, ideally in a sneaker or sportswear environment.
  3. Strong customer service skills and effective communication.
  4. Proven leadership abilities.
  5. Passion for sneakers and knowledge of sneaker culture.
  6. Excellent organizational and multitasking skills.
  7. Proficient in POS systems and basic computer applications.
  8. Willingness to work flexible hours, including weekends and holidays.

Desired Attributes:

As an Assistant Manager at Soleply, you will thrive in a dynamic retail environment. Your commitment to exceptional service, sales acumen, and leadership will help create a vibrant shopping destination for sneaker enthusiasts. We seek individuals who are passionate about their roles and are dedicated to fostering a collaborative team culture.

Compensation and Growth:

This is a salaried position with opportunities for incentives based on sales performance. You will collaborate with a dedicated team of managers and associates, all of whom are essential to the store's success. Your contributions will be evaluated based on team morale, sales results, and customer satisfaction.

Benefits:

  • PTO (Paid Time Off) accrued according to company policy.
  • Comprehensive health care options, including vision and dental coverage.
  • Access to various voluntary benefits.
  • 401K plan with matching after one year of service.
  • Employee discount on products.
  • Monthly bonus opportunities.
  • Career advancement potential.

This job description is not exhaustive and may be subject to change as required by management.