Membership Services Exec CO Avs
4 weeks ago
Job Title: Membership Services Executive, Colorado Avalanche & Colorado Mammoth
Department: Ticket Sales and Service
Business Unit:
Location: Denver, Colorado
Reports To: Manager, Membership Services
Employment Type: Full Time – Hourly – Non-Exempt
Supervisor Position: No
_____________________________________________________________________________________
Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK'S Sporting Goods Park, the Paramount Theatre, 1STBANK Center, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
Nature of Work:
The person in this role will be focused on a high level of member retention for the Colorado Avalanche and Colorado Mammoth while driving ancillary revenue from various products through upselling, cross selling, and referrals. These products include full season memberships, partial memberships, group tickets, and suites. This person will be expected to surpass goals by setting meetings with current clients, potential new clients, setting pregame and in game appointments as well as follow ups. Another function of this position will be issue resolution as they arise with members. Working Colorado Avalanche & Mammoth home games and membership events, including nights, weekends, and holidays is essential for the person in this role to build relationships with the season ticket member base.
Examples of work performed:
- Provides a high level of service to existing and new season ticket member accounts for the Colorado Avalanche & Colorado Mammoth
- Generates new tickets sales revenue focusing on referrals and current client development
- Meets defined renewal and sales goals
- Achieves outbound call and touchpoint goals on a daily basis to support team's efforts of customer satisfaction, retention and sales goals
- Manages inbound call volume from qualitative and quantitative perspective
- Represents and actively promotes the team at special events, including Avalanche and Mammoth home games, select Ball Arena events, and other off-site and virtual events.
- Acquires knowledge and understanding of the fans, their changing preferences, needs, wants and demographics.
- Maintains a superior knowledge of the team, ticket products, pricing, package benefits, member events, and arena details to communicate applicable information effectively and enthusiastically with members
- Assists in executing customized member programs, benefits and events to drive loyalty
- Handle high call volume and tasks simultaneously with attention to detail, against short deadlines
- Be a team player by contributing where needed for the benefit of the entire team
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
- Typical Office Conditions
Qualifications:
- Minimum
- BS/BA degree
- Minimum 1+ years of service and/or sales experience preferred
- Experience in sports property service and sales preferred
- Applicants must meet minimum qualifications at the time of hire
- Preferred
- Ability to acquire or produce and maintain a valid driver's license and meet company vehicle driving standards.
Competencies/Knowledge, Skills & Abilities:
- Ability to maintain positive attitude and demonstrate professionalism
- Ability to maintain a high level of confidentiality
- Ability to complete work accurately and in a timely manner
- Ability to work independently & in a group setting and demonstrate good judgment skills
- Ability to communicate effectively orally and in writing
- Possesses excellent interpersonal skills
- Ability to multi-task, prioritize and adapt to changing environments
- Exceptional interpersonal skills
- Strong people management skills
- Knowledge of organizational policies and procedures
- Strong written and verbal communication skills
- Excellent customer service skills
- Superior organizational skills
- Time Management Skills
- Ability to problem solve and resolve conflict quickly and effectively
- Knowledge of organizational policies and procedures
- Knowledge of computer systems and applications
- Ability to quickly build rapport with customers and assess customer needs
- Advanced sales and service training
- Considerable knowledge of sales and service processes and procedures including Ticketmaster and Microsoft CRM
- Firm understanding of Kroenke Sports group ticket products, services, procedures
- Knowledge of the NHL, Colorado Avalanche, NLL & Colorado Mammoth
- Ability to work a varied schedule including nights, weekends, and holidays
Compensation:
- Base hourly range $24.04 per hour
- Eligible for commission plan
Benefits Include:
- 12 Paid Company Holidays
- Health Insurance (Medical, Dental, Vision)
- Paid Time Off (PTO)
- Life Insurance
- Short and Long-term Disability
- Health Savings Account (HSA)
- Flexible Spending plans (FSAs)
- 401K/Employer Match
All applicants for employment at KSE may be required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment may be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections, or who are pregnant, may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
-
Membership Services Representative
1 week ago
Denver, Colorado, United States 24 Hour Fitness Full timePosition Overview:As a key member of our team, you will play a vital role in enhancing the fitness journey of our members. Your enthusiasm for fitness and dedication to service will help create a welcoming environment for all.Key Responsibilities:1. **Foster Relationships:** Build strong connections with new members, guiding them as they embark on their...
-
Membership Services Account Coordinator
2 weeks ago
Denver, Colorado, United States Exclusive Resorts LLC Full timeJob OverviewPOSITION SUMMARYMembership Account Specialists play a crucial role within the Member Services division. This position is essential for enhancing productivity and ensuring seamless processes across the regional team, focusing on Member engagement and achieving revenue objectives. We seek an enthusiastic, self-motivated individual who thrives in a...
-
Denver, Colorado, United States DENVER BOTANIC GARDENS INC Full timePosition OverviewAbout Denver Botanic Gardens: Established in 1951, Denver Botanic Gardens is recognized as one of the premier botanical gardens in the United States, leading the way in sustainable water practices. As an accredited institution by the American Alliance of Museums, we house an extensive living plant collection, natural history artifacts, and...
-
Membership Coordinator
3 days ago
Denver, Colorado, United States Costco Full timeJob Summary: As a Membership Clerk at Costco, you will play a vital role in providing exceptional customer service to our members. Your primary responsibilities will include processing member sign-ups, renewals, and added cards, as well as instructing members and potential members about our membership, warehouse, and credit programs.Key...
-
Denver, Colorado, United States DENVER BOTANIC GARDENS INC Full timeJob OverviewAbout Denver Botanic Gardens: Renowned for its commitment to sustainability, Denver Botanic Gardens has been a leader in botanical conservation since its inception in 1951. With a diverse collection of living plants, natural history artifacts, and artistic displays, it serves as a vibrant urban sanctuary that provides enriching experiences for...
-
Senior AV Installation Specialist
2 weeks ago
Denver, Colorado, United States Recruiting USA Full timeJob Title: Senior AV Installation SpecialistJob Description:We are looking for a skilled and experienced Senior AV Installation Specialist to take charge of our luxury residential projects. The successful candidate will possess a deep appreciation for high-end audiovisual systems and a solid history of managing installation tasks in premium residential...
-
AV Systems Specialist
1 week ago
Denver, Colorado, United States Mile High Audio Video Full timeJob OverviewPosition: Audio Visual Technician | AV Specialist | AV InstallerCompany: Mile High Audio VideoThe Audio Visual Technician is tasked with the installation and management of audio and visual systems for clients. This role demands exceptional customer service capabilities, a thorough understanding of audiovisual technology, and proficiency in...
-
Retail Associate
5 days ago
Denver, Colorado, United States Ascend Cannabis Co Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Retail Associate to join our team at Ascend Cannabis Co. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, providing product knowledge, and ensuring a seamless shopping experience for our patrons.Key ResponsibilitiesProvide...
-
Membership Sales Representative
2 weeks ago
Denver, Colorado, United States Rumble Boxing - Colorado Full timeJob OverviewPOSITION: The Sales Associate plays a crucial role in supporting the General Manager with new membership acquisitions by attracting potential members to the studio. This involves fostering relationships, ensuring a positive experience, and guiding prospects through the sales journey towards a successful membership enrollment. Additionally, the...
-
Membership Sales Representative
7 days ago
Denver, Colorado, United States Hand and Stone Massage and Facial Spa Full timeAbout UsHand and Stone Massage and Facial Spa is a leading provider of membership-based spa services, with over 500 locations across the US and Canada.Job SummaryWe are seeking a highly motivated and customer-focused Spa Sales Associate to join our team. As a key member of our sales team, you will be responsible for selling memberships, providing exceptional...
-
StretchLab Membership Sales Associate
2 weeks ago
Denver, Colorado, United States StretchLab - Cherry Hills Full timeJob OverviewStretchLab is on the lookout for a dynamic, enthusiastic, and sales-driven individual who embodies a passion for fitness and community engagement.Established in 2015 in Venice, California, StretchLab stands as the premier provider of personalized assisted stretching services. With founders hailing from the Personal Training sector, StretchLab has...
-
Retail Sales Representative
2 weeks ago
Denver, Colorado, United States Jernigan Oil Co Full timePosition Title: Sales Associate - Jernigan Oil Co Overview: This document outlines the expectations and responsibilities of a Sales Associate at Jernigan Oil Co. The following responsibilities are not exhaustive, and the individual may be required to undertake additional tasks as needed. Key Responsibilities: Manage inventory by forecasting, ordering,...
-
Denver, Colorado, United States Green Farms Co, LLC Full timeAbout the RoleWe are seeking a highly motivated and experienced sales professional to join our team as a Regional Sales Representative. As a key member of our sales team, you will be responsible for identifying and cultivating new business opportunities, managing existing relationships, and driving revenue growth in your assigned region.Key...
-
Full Time Membership Sales Representative
4 days ago
Denver, Colorado, United States Hand and Stone Massage and Facial Spa Full timeHand & Stone Massage and Facial Spa is a leading national franchise specializing in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a prominent player in the membership-based spa services industry.We are seeking a highly motivated and customer-focused Spa Sales Associate to join our...
-
Client Service Representative
9 hours ago
Denver, Colorado, United States Oppenheimer & Co. Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Client Service Associate. This role will provide support to our Private Client Group at our branch office, assisting with sales, marketing, and day-to-day operations.Key Responsibilities:Produce high-quality analytical reports using various software...
-
Customer Service Representative
2 days ago
Denver, Colorado, United States King Door Co Inc Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at King Door Co Inc. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide administrative support to staff, department, and...
-
Service Support Associate
1 week ago
Denver, Colorado, United States King Door Co Inc Full timeCustomer Support RepresentativeJob Category: AdministrationRequisition Number: CUSTO008086Job OverviewKing Door Co Inc is eager to welcome a Customer Support Representative to our team. We are looking for a meticulous and organized individual who can efficiently handle customer inquiries and requests for service. This role is crucial in ensuring that our...
-
Client Service Specialist
1 week ago
Denver, Colorado, United States King Door Co Inc Full timeCustomer Support RepresentativeJob Category: Administration Requisition Number: CUSTO008086Job OverviewKing Door Co Inc is looking to onboard a Customer Support Representative. We seek a meticulous and organized individual who can efficiently handle customer inquiries for service, ensuring prompt and knowledgeable assistance to meet customer satisfaction...
-
Theatre Services Coordinator
2 weeks ago
Denver, Colorado, United States City of Northglenn, CO Full timeSalary: $18.50 Hourly Location: Northglenn, CO Job Type: Regular Full-Time Department: Parks, Recreation and Cultural Services FLSA: Non-Exempt Nature of WorkThe City of Northglenn is in search of a dynamic and service-oriented individual to join our Patron Services/Box Office Team. This full-time position involves engaging with patrons of Northglenn Arts...
-
Psychiatric-Mental Health Physician
4 days ago
Denver, Colorado, United States DOCTORS CHOICE PLACEMENT SERVICES, INC. Full timeJob Title: Psychiatric-Mental Health PhysicianCompany: Doctors Choice Placement Services, Inc.Job Type: Full-timeLocation: Denver, COAbout Us: At Doctors Choice Placement Services, Inc., we are dedicated to providing top-notch healthcare professionals with exciting career opportunities.Job Summary: We are seeking a highly skilled Psychiatric-Mental Health...