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Visitor Engagement and Membership Services Associate

2 months ago

Denver, Colorado, United States DENVER BOTANIC GARDENS INC Full time
Job Overview

About Denver Botanic Gardens: Renowned for its commitment to sustainability, Denver Botanic Gardens has been a leader in botanical conservation since its inception in 1951. With a diverse collection of living plants, natural history artifacts, and artistic displays, it serves as a vibrant urban sanctuary that provides enriching experiences for visitors of all ages.

Position Summary

The Seasonal Membership and Visitor Services Associate plays a crucial role in enhancing the visitor experience through exceptional service. This role involves managing transactions related to admissions, memberships, educational programs, and events, while also overseeing equipment checkouts and lost and found services.

Key Responsibilities

  • Deliver exemplary customer service to all guests and members, utilizing various communication methods including phone, in-person, and electronic interactions.
  • Maintain a comprehensive understanding of the Gardens' horticultural offerings, exhibits, and events to effectively represent the organization.
  • Manage daily cash handling and reconcile transactions accurately.
  • Facilitate bookings and process sales for admissions, classes, tours, and special events.
  • Handle membership sales, including payment processing and member data management.
  • Generate daily attendance and membership reports.
  • Assist members and visitors with account inquiries and management.
  • Supervise lost and found items and manage equipment checkouts at designated information desks.
  • Ensure the availability of promotional materials at information desks.
  • Welcome event guests and coordinate with relevant staff.
  • Maintain operational hours for admissions and support special events as needed.
  • Exemplify positive behavior and professionalism at all times.
  • Collaborate with various departments to ensure a high-quality experience for all visitors.
  • Regular attendance is expected, with flexibility for remote work based on management discretion.

Qualifications

  • Proficient in data entry, cash handling, and balancing financial transactions in a dynamic environment.
  • Ability to interpret and analyze business documents and regulations.
  • Strong written and verbal communication skills for effective reporting and presentations.
  • Competent in mathematical calculations relevant to discounts and financial transactions.
  • Problem-solving skills to navigate diverse situations with limited standardization.
  • Excellent interpersonal skills to engage positively with the public.
  • Ability to maintain composure under pressure and adapt to changing circumstances.
  • Willingness to work flexible hours, including evenings and weekends.
  • Familiarity with Microsoft Office Suite and POS software is preferred.
  • Commitment to safety and collaboration with colleagues and the public.
  • Dedication to the mission of connecting people with plants and promoting environmental awareness.

Experience and Education

  • A high school diploma or GED is required, along with relevant experience in customer service or admissions within a cultural institution.

Join a workplace that values your contributions beyond just a paycheck.