Technical Support Tech III

3 weeks ago

California, United States ManpowerGroup Full time

Our client, a high profile global online retailer is seeking a REMOTE Technical Support Tech to join their team. As a Technical Support Tech, you will provide remote technical support via tickets, phone and chat mediums. The ideal candidate will have excellent written and verbal communication skills, 3+ years of experience and strong Linux and Windows expertise which will align successfully in the organization.

Job Title: Technical Support Tech

Location: REMOTE

Pay Range: $30-35/HR on Experis W2

What's the Job?

  • We provide remote technical support via tickets, phone, and chat mediums.
  • Service Restoration: Deep-dive into and resolve technical issues allocated via our in-house ticketing system.
  • Utilize various data sources and logs to identify hardware or software faults within the business group environment, including addressing robotics performance issues, server issues affecting robot navigation, and robotic station malfunctions.
  • Collaboration: Collaborate with on-site robotics technicians and engineers, guiding their troubleshooting efforts, and partner with software development engineers who create the code that powers the robots, ensuring seamless integration and functionality across all systems.
  • High Severity Calls: When critical issues affecting the customer experience occur, you will be directly involved, participating in live troubleshooting sessions via conference bridge, coordinating resolution efforts, and escalating as needed.

What's Needed?

  • Linux & Windows experience
  • Excellent written and verbal communication skills
  • Able to read and process log debugging
  • Relevant Bachelor's degree, or equivalent combination of education and experience.
  • 3 years of technical support experience supporting enterprise systems, platforms, or applications in a first-line (or above) operations team (the focus should be on troubleshooting and root-causing issues, not necessarily system configuration).

What's in it for me?

  • Opportunity to convert to permanent with this company
  • Work with a mature solutions-focused team
  • Medical/Dental/Vision/401K/Holiday Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.


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