Tech Support Specialist

2 weeks ago

Newport Beach California, United States Atria Signature - Newport Beach Full time

About the Role:

Atria Signature - Newport Beach is seeking a highly skilled and patient Tech Support Specialist to join our team. As a Tech Concierge, you will play a crucial part in enhancing the overall resident experience by providing personalized technology assistance to seniors and employees within our community.

Key Responsibilities:

  • Provide one-on-one technology support to residents, including but not limited to smartphones, tablets, laptops, smart TVs, and other personal devices.
  • Assist residents with setting up and troubleshooting email accounts, video calls, and social media platforms.
  • Educate and guide residents on using technology for entertainment, communication, and accessing community-specific apps or services.
  • Develop and conduct small group training sessions on various technology topics based on residents' interests and needs.
  • Create user-friendly guides and documentation to help residents independently navigate common tech challenges.
  • Collaborate with the Support Center's IT team to ensure residents' devices are up to date with the latest software and security features.
  • Assist residents in installing and updating apps, antivirus software, and other relevant applications.
  • Collaborate with other departments to integrate technology into various guest services and amenities, such as smart room features.
  • Organize and facilitate tech-related events or workshops within the community to foster a sense of community and shared learning.
  • Stay informed about the latest technology trends and incorporate relevant information into resident engagement activities.
  • Provide exceptional customer service by promptly addressing residents' technology-related concerns and inquiries.
  • Maintain a positive and approachable demeanor while working with residents, fostering a comfortable environment for learning and assistance.

Requirements:

  • Associate's degree required. Degree preferably in a technology-related or business-related field.
  • Two (2) or more years of experience in customer service strongly preferred; previous experience in customer service or technology support working with older adults is ideal.
  • Strong understanding and comfort with the use of technology.
  • Strong proficiency with common personal devices, operating systems, and software applications.
  • Excellent interpersonal and communication skills, with the ability to convey technical information in a simple and understandable manner.
  • Ability to adapt to residents with varying levels of tech proficiency in a patient and empathetic manner.
  • Ability to work independently and as part of a team.
  • Flexibility to work varied hours based on resident needs and community events.

Salary Range:

The wage range for this position is $28.00/hr - $32.20/hr, dependent on prior work history and experience.

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