Casino Marketing Coordinator

2 months ago


Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

Description

Job Overview

The Coordinator is responsible for assisting the Property Marketing Director, Casino Marketing Manager, Bus Groups Manager, and the Resort Sales Manager. This job description is not an all-inclusive list of the duties and responsibilities of this position. The Coordinator is expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And ResponsibilitiesWill field all incoming sales inquiries, via phone and web, and direct to appropriate Sales Manager
Helps with scheduling, reservations, coordinating group arrivals
Helps with processing contracts, check requests, and W-9 vendor forms
Helps develop and coordinate new promotions to promote revenue growth
Assists with special event weekend room assignments & confirmation calls
Assists with special event coordination efforts
Assists with monitoring/yielding of hotel
Assists with property site tours and group greetings
Assists in maintaining an activities and contact tracking log
Assists with reservations and special guest accommodations
Assists with availability and pricing quotes for both Banquet and Hotel
Runs reports on group gaming activity
Orders office supplies, equipment and machinery as needed or requested
Maintains an adequate filing system
Assembles and sends out Sales Kits
Assists with correspondence and faxes
Other duties & responsibilities as assigned
Create documents in MS Word, Excel, and PowerPoint
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment- required

Associates Degree and (1) one-year verifiable administrative experience- requiredOR (2) two-year minimum requirement of experience in either Casino Concierge, Hotel Front Desk/Night Audit, and/or Guest Service Teleservices Agent II- required

Must have a working knowledge of computers with the ability to work in a Windows environment with various software programs such as Word, WordPerfect, Excel, etc. (A skills test will be administered and must successfully pass with a 70%)- required

Willingness and ability to take direction from multiple Management individuals as required
Skilled in the operation of standard office machinery including a calculator, copier, facsimile, and other similar equipment
Must be proficient in CMP (including evaluating play detail, tagging and redeeming prizes, reading redemption history, etc.)
Must be proficient in Opera (including creating/editing reservations, reviewing/processing billing folios, reviewing/creating BEO detail, etc.)
Must be knowledgeable in creating and editing reservations in Open Course and Open Table systems
Must have excellent customer service/relation skills
Must have good writing and verbal communication skills
Must be able to work effectively in a fast paced, high volume environment
Must successfully pass job interview, including a guest service audition
Must possess a high level of maturity and the ability to maintain confidentiality
Must be able to effectively work and communicate with other staff members and with the general public
Must possess a valid state driver's license is required
Willing to work odd and irregular hours as needed; Willing to travel and participate in training as recommended or required
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Online applications are accepted at For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.

Source: Hospitality Online


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