Player Services Department Head

6 days ago


Hazel Crest, Illinois, United States Wind Creek Chicago Full time

Job Overview:

The Cage & Player Services Shift Manager oversees and manages the day-to-day operations of the Player Services department, ensuring that all team members adhere to departmental SOPs, guest service standards, and compliance regulations.


Purpose:

Our organization's mission is to provide an exceptional gaming experience for our guests, fostering a sense of belonging and importance.


Value System:

Our commitment to excellence inspires and empowers us to deliver outstanding service, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focusing on our customers.


Duties and Responsibilities:

  • Manage the day-to-day operations of Player Services, working closely with team members as needed.
  • Maintain a thorough understanding of our promotional offers, redemption processes, and all marketing initiatives.
  • Ensure all departmental SOPs, ICS, MICS, and compliance regulations are strictly adhered to, managing team members to ensure they follow policies and procedures.
  • Ensure effective communication with other departments, interacting with department managers to provide pertinent information and assist as needed.
  • Assist in maintaining security and accountability of casino funds located in the Player Services area during assigned shifts.
  • Provide ongoing training and information to new and existing team members.
  • Conduct employee counseling, coaching, and disciplinary action when necessary.
  • Help resolve any overage/shortages that may occur during shifts.
  • Oversee customer inquiries or complaints and follow up with proper documentation.
  • Assist in scheduling staff according to company needs, approving or denying PTO requests, and preparing employee evaluations.
  • Provide prompt, friendly, and courteous service to all guests in a confidential manner, maintaining the confidentiality of all gaming records.
  • Provide weekly performance reports and perform service audits on Player Service Representatives in sponsor groups on a weekly basis.
  • Complete evaluations for representatives in sponsor groups based on performance metrics.
  • Manage Leadership Development projects, including scheduling and inventory.
  • Authorize comps for guests as designated by management.
  • Assist the Player Services Management Team in ensuring all team members provide excellent guest service.
  • Monitor and manage team member morale and departmental cleanliness.
  • Proactively provide recommendations for improvement.
  • Other duties and responsibilities as assigned.

Job Requirements:

  • High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment.
  • Must be twenty-one (21) years of age or older.
  • Bachelor's Degree in a related field and two (2) years of supervisory experience, or four (4) years of experience in a management position, or three (3) years of experience in a supervisory position with Wind Creek Hospitality, or six (6) years of experience as a Dual-Rate Supervisor/Lead in a Wind Creek Hospitality department, or four (4) years of experience in the hiring position's department.
  • Four (4) years of high-volume cash handling experience.
  • Proficiency with a ten-key calculator, with a skills test administered and a minimum 70% skills pass rate required.
  • Proficient in math and color perception, with a skills test administered and a minimum 70% skills pass rate required.
  • Knowledge in Microsoft Word and Excel programs.
  • Experience working with coin and currency counters.
  • Must successfully pass a job interview, including a guest service audition.
  • Excellent oral and written English communication skills.
  • Must be able to walk or stand for 100% of assigned shifts.
  • Must have the ability to make precise decisions without compromising the integrity of the company.
  • Must be able to lift a minimum of fifty (50) pounds.
  • Must be able to get along well with all levels of the organization and excel in a collaborative environment.
  • Willing to travel and take part in training as recommended or required.
  • Willing and able to work various hours and shifts, including nights, weekends, and holidays.
  • Must have an Occupational License (or the ability to obtain and keep a license) per the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position.


  • Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Cage and Player Services Supervisor oversees and manages the day-to-day operations of the Player Services department (Cage Cashiering, Credit, and Players Club), while ensuring the Main Bankers, Player Services Representatives and Lead Player Services Representatives adhere to all departmental SOPs, COM, guest service standards and...


  • Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Cage & Player Services Shift Manager oversees and manages the day-to-day operations of the Player Services department (Cage Cashiering, Credit, and Players Club), while ensuring that the Supervisors, Main Bankers, Lead Players Services Representatives and Player Services Representatives adhere to all departmental SOPs, guest...


  • Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Job Overview:The Cage & Player Services Shift Manager oversees and manages the day-to-day operations of the Player Services department, ensuring that all team members adhere to departmental SOPs, guest service standards, and compliance regulations.Purpose:Our genuine engagement and positive energy provide guests with an escape from their routine into our...


  • Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Position OverviewThe Lead Representative for Cage and Player Services plays a crucial role in supporting the Player Services Supervisor(s) by overseeing the daily functions of Player Services, which includes Cage Cashiering, Credit, and Players Club operations. This position ensures that customer service remains uninterrupted during the Supervisor's absence...


  • Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Position OverviewThe Lead Representative for Cage and Player Services plays a crucial role in supporting the Player Services Supervisor(s) by overseeing the daily operations of Player Services, which includes Cage Cashiering, Credit, and Players Club. This position ensures that customer service remains uninterrupted during the Supervisor's absence and that...


  • Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Position OverviewThe Lead Representative for Cage and Player Services plays a crucial role in supporting the Player Services Supervisor(s) with the daily management and administration of Player Services, which includes Cage Cashiering, Credit, and Players Club operations. This position ensures that customer service remains uninterrupted during the...


  • Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Job Overview:The Cage & Player Services Lead Representative plays a pivotal role in the administration and management of the day-to-day operations of Player Services (Cage Cashiering, Credit, & Players Club). This individual assists the Player Services Supervisor(s) in ensuring that there is no lapse in customer service during their absence and that...

  • Buyer

    4 weeks ago


    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Buyer will be responsible for ensuring that Wind Creek Hospitality obtains the highest quality products at competitive market prices. This position works closely with the purchasing manager and purchasing director on companywide procurement initiatives and competitive sourcing agreements. He/she also works closely with the...

  • Travel Nurse RN

    4 days ago


    Hazel Crest, Illinois, United States RNnetwork Full time

    Job SummaryRNnetwork is seeking a skilled travel nurse to fill a position in the Emergency Department. As a travel nurse, you will have the opportunity to work in a fast-paced environment, providing critical care to patients in need.Key ResponsibilitiesProvide high-quality patient care in the Emergency DepartmentCollaborate with healthcare teams to ensure...

  • Main Banker

    4 weeks ago


    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Main Banker must be knowledgeable in all aspects of the gaming operation and is responsible for adequately and accurately managing large currency transactions. The Main Banker must be initiative-taking, well organized and able to keep accurate records. This position reports to the Player Services Supervisor.PurposeOur genuine...

  • Travel Nurse RN

    6 days ago


    Hazel Crest, Illinois, United States RNnetwork Full time

    Job SummaryRNnetwork is seeking a skilled travel nurse RN to fill a position in the Emergency Department. As a travel nurse, you will be part of a dynamic team providing critical care to patients in need.Key ResponsibilitiesProvide high-quality patient care in a fast-paced emergency department environmentCollaborate with interdisciplinary teams to ensure...

  • Travel Nurse RN

    4 days ago


    Hazel Crest, Illinois, United States RNnetwork Full time

    Job SummaryRNnetwork is seeking a skilled Emergency Department nurse for a travel nursing opportunity. As a travel nurse, you will have the opportunity to deliver critical care to patients in urgent need, utilizing your expertise to save lives and provide comfort during challenging moments.Job ResponsibilitiesProvide high-quality patient care in the...


  • Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Front Services Supervisor is responsible for the overall performance of Valet and Bell operations ensuring that the guest experience is positive and memorable.PurposeOur genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone...

  • Poker Dealer

    2 months ago


    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe primary responsibility of the Poker Dealer is to proficiently, courteously, and accurately deal the game of Poker to customers. Dealers must provide a positive unmatched guest experience through the delivery of superior guest service while maintaining a sound understanding of game play, rules, internal controls and gaming...

  • Executive Host

    2 months ago


    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Executive Host builds and maintains relationships with targeted gaming customers. Ensures proactive and on-going communication with target customers through outbound phone, face to face interactions, emails and letters. Sells and promotes property using pertinent and appropriate offers, property amenities, special events and...

  • Poker Supervisor

    2 months ago


    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe primary responsibility of the Poker Room Supervisor is to supervise poker games ensuring unmatched guest service, proper game pace, proper rake and compliance with all gaming and Wind Creek regulations and procedures. All duties are to be performed in accordance with departmental and Wind Creek policies, practices, and...


  • Hazel Crest, Illinois, United States Advocate Aurora Health Full time

    Job SummaryAdvocate Aurora Health is seeking a highly skilled and experienced Interventional Radiology Technologist to join our team. As a key member of our interventional radiology department, you will be responsible for providing exceptional patient care and technical expertise in a fast-paced and dynamic environment.Key ResponsibilitiesAct as a resource...

  • Casino Host

    2 months ago


    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe primary responsibility of the Casino Host is to acquire, develop and maintain relationships with VIP customers that lead to increased revenues for the company. All duties are to be performed in accordance with departmental and WCH's policies, practices, and proceduresPurposeOur genuine engagement and positive energy provide guests...


  • Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Front Service Shift Manager is responsible for overall coordination and performance of Front Service Operations (Valet & Bell) ensuring that exemplary service is provided in accordance with AAA Four Diamond guest service standards. Additionally, the Shift Manager champions and supports the purpose and values of Wind Creek...


  • Hazel Crest, Illinois, United States Advocate Aurora Health Full time

    Advocate Aurora Health is in search of a Radiology Technologist Level II.Position OverviewThis role is crucial for the maintenance and support of diagnostic imaging systems.Key ResponsibilitiesConducts analysis, troubleshooting, and repairs on intricate diagnostic and therapeutic imaging apparatus using established electronic testing tools and...