Executive Host

Description

Job Overview

The Executive Host builds and maintains relationships with targeted gaming customers. Ensures proactive and on-going communication with target customers through outbound phone, face to face interactions, emails and letters. Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits. The Executive Host offers complimentaries using established and approved guidelines, as well as, good judgment. Leverages property amenities and marketing program to drive customer loyalty and revenue.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And ResponsibilitiesExtends complimentary items and services to our guests by analyzing a guest's play that is within the established guidelines
Recruits new mid and high level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions
Attracts, develops and maintains relationships with target customers through the delivery of personalized service
Greets and hosts target customers while on property; Arranges and assures execution of special services
Ensures and promotes target customers have a player's club card in use while on property
Arranges for appropriate level of complementaries during visit
Utilizes HMS as a tool to document, track, and develop pipeline
Appropriately resolves/deters customer complaints
Assists with the development and execution of special events that promote or stimulate revenue growth
Markets and fills promotional events, both hosted and casino related
Conducts phone marketing to target customers; Invites them to the property or to special events
Collaborates with work-group and other support departments to ensure target customer satisfaction
Creates an atmosphere of luck and celebrates customer wins
Attains goals to meet company objectives
Keeps informed of all promotions, special events, daily facility hours of operation and all other relevant guest information
Other duties and responsibilities as assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Three (3) years' experience as a successful Casino Host or Executive Host– required

OR five (5) years' experience in a Casino Marketing Supervisory or Management position– required

Excellent organizational, written and verbal skills– required

Previous experience making sound business decisions using detailed player statistics– required

Successful previous experience dealing with difficult customers; Must be able to resolve customer issues/complaints in a rational manner
Must successfully pass job interview, including a guest service audition
Must work very flexible hours including week-ends and holidays
Must be able to stand and/or walk for entire shift
Willing to work odd and irregular hours including nights, weekends and holidays
Willing to travel and participate in training as recommended or required
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Online applications are accepted at For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.

Source: Hospitality Online

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