Surveillance Agent II
4 weeks ago
Description
Job OverviewThe Surveillance Agent II is responsible for observing, documenting, and reporting activities associated with gaming operations; adherence to regulatory requirements and procedures; and following approved surveillance department procedures. The Surveillance Agent II will also assist members of casino management in the resolution of customer or employee related disputes. In the absence of the Surveillance Supervisor, the Surveillance Agent II will also be responsible for supervising, overseeing, administratively directing, coordinating, monitoring and implementing all activities within the Surveillance Department.
PurposeOur genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value SystemOur enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And ResponsibilitiesConducts yourself in accordance with PCI Gaming purpose, expectation guide, and department proceduresTrains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
Observes, documents, records, and reports regulatory or procedural violations
Actively monitors, observes, records and reports daily casino and property activity
Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
Accurately complete routine video reviews, reports, log entries, video reviews, and all other functions
Monitors specific processes to ensure compliance with cash handling regulations and procedures
Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
Maintains security of designated areas and the confidentiality of all relevant information
Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
Conducts special observations as directed by department management
Assists with investigations when instructed by Director of Surveillance or the Surveillance management team
Performs other duties as assigned or directed
In the absence of the Surveillance Supervisor (or above) the following duties and responsibilities apply:In the absence of the Surveillance Supervisor, this position is responsible for the team members and supervision of the Surveillance Department
Supervises Surveillance Agents, shift operations, staffing levels and scheduling
Trains all surveillance staff as required
Reviews all surveillance reports, verify incidents being reported and monitor all paperwork for accuracy
Coordinates with security and other appropriate departments and/or personnel when surveillance discovers a matter which needs further investigation or attention
Assists in the maintenance of surveillance equipment to include reporting repair concerns in a timely manner as per the company's internal controls
Performs other duties as assigned by the department management
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
One (1) year of casino surveillance experience or directly related field– required
Six (6) months of previous supervisory experience– preferred
Must have intermediate computer skills with Microsoft Word and report writing, which a report writing assignment will be administered prior to any interview
Demonstrated ability to communicate effectively both verbally and in writing
Must possess a high level of maturity with the ability to self-manage
Willing to work odd and irregular hours including night and weekend schedules, and hours are subject to change at any time with minimal notice
Due to the dynamic nature of this position, job duties and responsibilities can change without notice
Willing to travel and participate in training as recommended or required
Must have a valid and current State Driver's License and an insurable driving record for purposes of driving company vehicles as required
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Online applications are accepted at For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.
Source: Hospitality Online
-
Surveillance Officer II
1 week ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timePosition OverviewThe Surveillance Officer II plays a crucial role in monitoring, documenting, and reporting activities related to gaming operations, ensuring compliance with regulatory standards and internal procedures. This position also supports casino management in resolving disputes involving customers or employees. In the absence of the Surveillance...
-
Surveillance Agent I
4 weeks ago
Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full timeDescriptionJob OverviewThe Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating...
-
Surveillance Officer II
2 weeks ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timePosition OverviewThe Surveillance Officer II plays a crucial role in monitoring, documenting, and reporting activities related to gaming operations, ensuring compliance with regulatory standards and established protocols. This position also aids casino management in resolving disputes involving customers or employees. In the absence of the Surveillance...
-
Surveillance Officer II
1 week ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timePosition OverviewThe Surveillance Officer II plays a crucial role in monitoring, documenting, and reporting activities related to gaming operations, ensuring compliance with regulatory standards and internal protocols. This position also aids casino management in resolving disputes involving customers or employees. In the absence of the Surveillance...
-
Surveillance Technician
4 weeks ago
Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full timeDescriptionJob OverviewThe Surveillance Technician is responsible for the installation of all upgrades, service packs, security and overall operational maintenance needs of all network servers, switches routers and related paraphernalia. Must be available to respond and help resolve all related issues (24/7). If unable to resolve via phone, or VPN, on-site...
-
Casino Security Agent
5 days ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Surveillance Operations Specialist to join our team at Wind Creek Chicago. As a Surveillance Operations Specialist, you will be responsible for observing, documenting, and reporting activities associated with gaming operations, ensuring adherence to regulatory requirements and procedures.Key...
-
Maintenance Tech II
2 months ago
Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full timeDescriptionJob OverviewThe Maintenance Technician II – Refrigeration & Kitchen tech performs routine and extensive preventative maintenance and repair procedures on buildings, mechanical equipment, and utility systems. Maintains, troubleshoots, replaces, repairs, and retrofits kitchen and refrigeration equipment, appurtenances and installations. This is a...
-
Casino Marketing Coordinator
2 months ago
Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full timeDescriptionJob OverviewThe Coordinator is responsible for assisting the Property Marketing Director, Casino Marketing Manager, Bus Groups Manager, and the Resort Sales Manager. This job description is not an all-inclusive list of the duties and responsibilities of this position. The Coordinator is expected to perform all duties and responsibilities necessary...
-
Surveillance Technician
4 weeks ago
East Hazel Crest, United States Wind Creek Chicago Southland Full timeDescriptionJob Overview The Surveillance Technician is responsible for the installation of all upgrades, service packs, security and overall operational maintenance needs of all network servers, switches routers and related paraphernalia. Must be available to respond and help resolve all related issues (24/7). If unable to resolve via phone, or VPN,...
