Coordinator (Hospitality)

4 weeks ago

Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

Description

Job Overview

The primary responsibility of the Coordinator - Hospitality is to perform diversified tasks within the department including time clock administration, tracking absenteeism, ordering supplies, answering the telephone, typing letters, contracts, memos, preparing reports and keeping accurate records for the department.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And ResponsibilitiesPerforms administrative duties:
Reads and sorts mail and email
Schedules appointments
Makes photocopies
Drafts correspondence
Sends faxes.

Maintains the calendar of the Hospitality Director, making all travel arrangements.
Answers telephone, provides information, and takes messages as required.
Maintains highly confidential department, policy and team member information.
Schedules meetings and appointments with other executives and departments.
May greet and screen visitors in person and on the phone, ascertain nature of their business when performing receptionist duties.
May be requested to compose correspondence and written material in rough draft form based on organizational practices, policies and procedures.
Ensure communication of department, property, and company information/announcements to all levels of the organization.
Maintains food & beverage compendium.
Prepare all paperwork for transfers, promotions, status changes, terminations.
Track paperwork when routed for signatures.
Routine follow-up with managers for collection of company-issued items from terminated employees.
Track all movement on master compendium spreadsheet, showing open positions.
Keep communication with human resources staff on all movement for inclusion on comp committee agenda.
Track management flex and sick time on master flex calendar.
Assist management with time clock administration.
Initiate, track and manage ordering and requisitions.
Work with vendor sales rep on obtaining quotes for all non-food orders.
Enter purchase requisitions for all small wares, equipment, menus, signage, etc.
Order supplies for all outlets from Staples, Grainger and others as needed for general operating supplies.
Routing tracking of hood wash drum orders, rotating cost centers appropriately.
Keep department-wide first aid supplies ordered and stocked.
Initiate, track and manage rental orders for kitchen equipment/small wares for marketing events.
Work closely with brand marketing in all proofing stages of menus, website promotions and any restaurant signage, from beginning to final print.
Support catering/banquets operation.
Book all in-house meeting requests and create banquet event orders (BEO)
Weekly preparation of banquet gratuity tip report for payroll.
Daily distribution of new and revised BEOs.
Preparation of buffet menu cards as needed for events.
Rental of any small wares/linens/equipment needed for events.
Prepare billing for Event Center show catering needs.
Field calls from outside groups requesting parties inside restaurants; gather all initial details and hand over to appropriate restaurant manager/event coordinator.
Submit position authorization requests for all outlets, as needed and track on master spreadsheet.
Prepare master weekly management schedule, keep on top of staff to submit schedules.
Respond to copier repairs and supply needs.
Assist management team as needed with various requests (ex. back of the house signage for employee use, formation of service recovery emails, special-order item research, verbiage for progressive discipline forms, verbiage for performance reviews, etc.).
Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
Other duties and responsibilities as assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Three (3) years of administrative experience required.

Previous experience in hospitality/gaming industry preferred.
Must be able to accurately type 65 wpm, able to read, interpret, write and evaluate reports and instructions furnished in written, oral, diagram or schedule form.
Must have proficient computer skills using Word, Microsoft Outlook, Excel, and PowerPoint; have excellent communication and phone skills.
Experience with software systems related to purchasing, time clocks, AS400 based programs, etc. preferred.
Must be able to perform basic math, have skills in preparing and maintaining records, writing correspondence, maintain confidentiality of sensitive information and establish/maintain effective working relationships with staff and management.
Must be able to demonstrate sound judgment and decision-making, multi-tasking and problem-solving skills; perform a myriad of duties with extreme care and attention to detail.
Must be able to meet deadlines and have a sense of urgency when required.
Physical ability to access all areas of the property.
Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
Ability to work with others, communicate well, receive direction; review your own work.
Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Online applications are accepted at For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.

Source: Hospitality Online

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