communications operator

1 month ago

Riverside, California, United States tapwage Full time
Job Description and Duties

COMMUNICATIONS OPERATOR – LAW ENFORCEMENT & EMERGENCY SERVICES DIVISION / TELECOMMUNICATIONS / SOUTHERN COMMUNICATIONS CENTER

The reporting location for this position is the Southern Communication Center (SURCOM), located in Perris, CA. This position will work under the general supervision of the SURCOM Communications Supervisor.

SURCOM is a 24-hour public safety dispatch and communications center with a service area covering Southern California.

The incumbent will dispatch State Park Peace Officers (Rangers and Lifeguards), National Park Service Rangers, Department of Fish and Game Wardens, and other emergency services personnel in the SURCOM service area to emergency and non-emergency events.

Duties will include operation of a radio console system, VESTA telephone system, CLETS and computer aided dispatch (CAD). Other


duties will include dispatching Department of Fish and Wildlife CalTIP calls, and receiving and processing Office of Emergency Service Hazmat report.

Multiple positions are available.

Training and Development Assignments may be considered.

State housing is not required. For further information regarding this position, please contact Natasha Gilchrist at or [])

You will find additional information about the job in the [Duty Statement]).

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

- [
COMMUNICATIONS OPERATOR])

Additional Documents

- [Job Application Package Checklist])
- [Duty Statement])

Position Details

Job Code #:
JC-441896

Position #(s):

Working Title:

COMMUNICATIONS OPERATOR

Classification:

COMMUNICATIONS OPERATOR
$4, $7,023.00

# of Positions:

Multiple

Work Location:
Riverside County

Telework:
In Office

Job Type:
Permanent, Full Time

Department Information


The mission of California State Parks is to provide for the health, inspiration and education of the people of California by helping to preserve the state's extraordinary biological diversity, protecting its most valued natural and cultural resources, and creating opportunities for high-quality outdoor recreation.


All employees are responsible for contributing to an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination.


Department Website:
Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
  • The position(s) require(s) Medical Clearance prior to being hired.


Existing law requires that a thorough background investigation shall be conducted to verify the absence of past behavior indicative of unsuitability to perform public safety dispatcher duties.

The background investigation shall include a check of Department of Motor Vehicles' records, and a search of local, State, and national criminal history files to disclose any criminal record.

Persons unsuccessful in the investigation cannot be appointed to the Communications Operator series.


Existing law requires that a medical examination shall be conducted to verify the absence of any medical condition which would preclude the safe and efficient performance of dispatcher duties.

Persons unsuccessful in the medical exam cannot be appointed to the Communications Operator series.

Penal Code Section 13510(c) requires that State agencies participating in the P.O.S.T. program shall evaluate oral communication skills to ensure skill levels commensurate with the satisfactory performance of dispatch duties.

Penal Code Section 13510(c) requires that State agencies participating in the P.O.S.T. program shall require that the P.O.S.T. Public Safety Dispatcher's Basic Course be the minimum basic training for all public safety dispatchers in the program. The course shall be completed within 12 months of hire or assignment to dispatcher duties.

Failure to successfully complete the course shall be cause for termination based on failure to meet the required conditions of employment.

DO NOT include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.)

SROA/SURPLUS Applicants:

You must check the SROA/Surplus as your claimed method of eligibility and attach your SROA/Surplus letter as an additional document.


Employment History on the STD 678 must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors.

Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Application Instructions


Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.


Final Filing Date:
Until Filled

Who May Apply


Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).

SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).


Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply


Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.

Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Parks & Recreation

Attn:
Certification Unit

P.O. Box 942896

Sacramento, CA

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Parks & Recreation

Class & Hiring

PO Box 942896

Sacramento, CA

Monday - Friday, excluding state holidays

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application.

Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.


Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.

The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the [CalHR]) and [CalPERS]) websites.

Additional Instructions


If submitting your completed Application Package by mail or hand delivery, you must include the Position # and the Job Control # JC in the "Examination or Job Title for which you are applying" section on the STD.

678.

Note:
If you are applying for multiple positions, you must complete a STD. 678 for each position separately. Incomplete applications or applications received with multiple positions listed on one application will not be considered.


Employment History on the STD 678 must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors.

Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Eligibility Information

To be appointed you must satisfy one of the following requirements:

  • List Eligibility – Successfully complete the civil service exam for Communications Operator. For more information on how to apply for the exam click here [])
  • NOTE: Please refer to the exam bulletin for the frequency of administration of this exam.
  • Transfer Eligibility – Must have current employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above).
  • Reinstatement Eligibility – Previously obtained permanent employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above).


In some special circumstances, candidates who meet the Minimum Qualifications for the position, but who do not have one of the types of eligibility listed above, may be hired.

However, this is rare, and the preferred method of appointment is through eligibility as described above.

Equal Opportunity Employer


The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place.

Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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