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Senior Banker

3 months ago

Washington, Washington, D.C., United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:

This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines.

Responsibilities:

Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life prioritiesAssists, educates, and trains clients on conducting simple transactions through self-service technologiesLeverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracyAdheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted ShoppingManages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirementsRequired Qualifications:Has a minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment. In lieu of this requirement, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months.Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.Collaborates effectively to get things done, building and nurturing strong relationships.Displays passion, commitment and drive to deliver an experience that improves our clients financial lives.Is confident in identifying solutions for helping new and existing clients based on their needs.Has strong written and verbal communications skills.Is able to communicate effectively and confidently, and is comfortable engaging all clients (in-person and by phone).Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.Applies strong critical thinking and problem-solving skills to meet clients needs.Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws).Can be flexible to work weekends and/or extended hours as needed.Desired Qualifications:An associate s degree or bachelor s degree in business, finance, or a related field.Experience working in a financial center where goals were met or exceeded.Retail and/or sales experience in a salary plus incentive environment.Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded.Experience with financial information, spreadsheets and financial skills.Knowledge of banking products and services.Strong computer skills including MS applications and previous experience utilizing laptop technology.Bilingual Spanish PreferredSkills:Active ListeningBusiness AcumenCustomer and Client FocusOral CommunicationsProblem SolvingAccount ManagementClient Experience BrandingClient ManagementClient Solutions AdvisoryRelationship BuildingBusiness DevelopmentPipeline ManagementProspectingReferral IdentificationReferral ManagementMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift:1st shift (United States of America)Hours Per Week: 40