Product Manager

Company Description

Take a seat on the Xplor rocketship and join us as a Product Manager to help people succeed worldwide.

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in "everyday life" verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

We're a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they love.

Job Description

You'll join our Xplor Pay vertical and the team that develops a complete range of payments solutions including point-of-sale, ecommerce, mobile, in-app, recurring billing, e-invoicing, and auto-reconciliation. Our cloud-based solutions allow for seamless, secure processing and help our customers increase revenue, so they become more profitable.

We are looking for an experienced and enthusiastic Product Manager to join a growing Product organization In this role, you will work closely with architects, engineers, and a broad group of internal teams to set and drive the product roadmap, features, enhancements, and user experience vision across our payment acceptance platform. This includes deep focus on areas such as card-not-present acceptance, gateway capabilities, and integrated product solutions. You will help guide the company's Integrated Payments product strategy and short- and long-term strategic plans, which focus on Independent Software Vendors (ISVs) and other SaaS and technology providers that seek to integrate our commerce functionality into their own applications.

To thrive in this role, you will need to take ownership of discovery processes gathering business, customer, and system requirements, developing a deep understanding of pain points, and designing solutions to meet those needs that can then be translated to our development teams for execution and delivery. The ideal candidate will possess deep knowledge of the payments ecosystem and the transaction lifecycle, independent software vendors, payment technology integration, and have experience with agile methodologies. Our Product Managers work with technical teams as a critical conduit in conveying business objectives, vision and expected outcomes sprint-by-sprint.

Essential responsibilities to succeed in this role include:

Product Strategy

• Become a recognized subject matter expert on the functions and uses of your platform including payment acceptance capabilities, the gateway and connected solutions, integrated solutions, merchant transaction-related reporting, and account maintenance functionality.
• Set, drive, and socialize the product roadmap and backlogs, prioritizing work to deliver the right business value at the right time.
• Facilitate delivery of the product strategy and roadmap for your platform in collaboration with the US Payments product teams, technology, and internal stakeholders to meet Xplor's enterprise payments objectives.
• Continuously identify, quantify, and prioritize opportunities to eliminate manual operational tasks to improve workflow and efficiency, particularly on issues that pose financial risk to the organization.

Product Delivery

• Facilitate discovery sessions with business stakeholders and other end users to clearly understand problem spaces, identifying and documenting pertinent business use cases, in addition to leveraging data analytics and market trends to develop thorough and concise requirements.
• Create supporting materials such as workflow diagrams and UI wireframes to effectively communicate business objectives, concepts, requirements, and acceptance criteria to a technical development team ensuring successful end-to-end delivery of solutions.
• Gather and search technical specifications, payment network documents, bulletins, and data sets to find important information that translates to requirements or supports research and troubleshooting activities.
• Participate in agile ceremonies such as daily standups, refinement, and sprint planning.
• Perform User Acceptance Testing as a quality gate, confirming features and functionality meet expectations.
• Be a change management advocate, planning for releases with the GTM team, creating internal product release notes/documentation, and educating key business stakeholders on new functionality.

Stakeholder Management

• Bridge technical and business worlds as you forge strong and productive relationships with stakeholders across Engineering, Partner Development, Integrations, Risk, Operations, Marketing, and Customer Experience to understand their needs and pain points.
• Serve as a key liaison between the business and technology, setting critical business context for agile teams, informing backlog prioritization, monitoring deliverables to ensure accuracy and completeness, and keeping teams aligned through collaboration and transparency.
• The average base salary pay range for this position is $125,000 to $132,000
  
• Eligible for a discretionary annual bonus

Qualifications

• 5+ years' experience with product management, product development or related roles, ideally with experience in the payments and/or fintech spaces
• Demonstrated success leading product and/or development strategies, defining, documenting, developing, or launching successful platform capabilities and products
• Experience working with APIs, front-end and back-end architecture, and UX, within regulated industries, adhering to card brand, legal, risk, and compliance requirements.
• Outstanding communication skills, with the ability to manage internal and external stakeholders at all levels.
• Strong analytical skills and attention to detail. Able to communicate findings clearly to both technical and non-technical audiences.
• Ability to collect, analyze, and interpret data to make and explain decisions while managing multiple initiatives at different stages, prioritizing effectively, and managing time wisely to achieve objectives.
• Experience driving priorities and collaboration cross-functionally.

Additional Information

Values and Life at Xplor

Our four core values that guide us from how we hire and recognise our team members to how we interact with our customers day to day:
Make life simple
Build for people
Move with purpose
Create lasting communities.

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits:

• Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global
• Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume and we'll be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

#LI-REMOTE

More about us

We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing 'everyday life' verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

Good to know

To be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit

We also invite you to check out our Candidate FAQs for more information about our recruitment process

EEO and Artificial Intelligence

Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don't have any AI tools in place that are capable of making these kinds of hiring decisions for us.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines.

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via

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