Transportation Specialist, DM
1 month ago
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments.
Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must.
Successful candidates will enjoy working in a fast-pace, high-volume call center environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedulesKey job responsibilities
- Deliver outstanding carrier and driver experience/solutions, in a highvolume contact center environment, through researching, problemsolving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
- Work in fastpaced environment, and adhere to schedules: start/stop, and breaks/lunches
- Support workload surges and/or weatherrelated operations as needed to include working significant overtime during designated highvolume peaks
- Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisive)
- Provide support to field teams and partners by creating repair requests, monitoring repair execution, ensuring ontime preventive maintenance, and maintaining unit history
- Work with crossfunctional teams. Use analytical skills to drive datadriven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet
- Provide support to drivers and carriers with over the road disruptions
BASIC QUALIFICATIONS
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
- 1+ year of call center experience in a highvolume environment
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, please visit-
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