Transportation Operations Specialist
2 weeks ago
Position Overview:
Aston Carter is looking for a dedicated Transportation Specialist to facilitate the resolution of stakeholder concerns regarding daily freight operations within our North American fulfillment network. This role is crucial in ensuring timely shipments and maintaining positive relationships with our transportation partners and customers.
Key Responsibilities:
- Deliver exceptional service to carriers and drivers in a contact center setting by utilizing strong research and problem-solving skills.
- Maintain adherence to schedules in a dynamic work environment, including managing start/stop times and breaks.
- Identify potential issues in the logistics system related to the pickup, transport, or delivery of customer loads.
- Conduct outbound calls to investigate and resolve identified failures within the operational systems.
- Assist with workload fluctuations and weather-related challenges, including the potential for significant overtime during peak periods.
- Utilize internal systems to compile data for reporting purposes on a daily, weekly, monthly, and quarterly basis.
- Collaborate with cross-functional teams to leverage analytical skills for data-driven decision-making.
- Support field teams with driver assignments, load acceptance, and equipment availability.
Required Skills:
- Experience in logistics, customer service, and transportation.
- Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
- Strong data entry and service skills.
Qualifications:
- Background in a call center environment, with a focus on detail-oriented problem resolution.
- Ability to maintain composure and solve issues effectively.
- Tech-savvy with at least one year of experience using computers and office software.
- Flexibility to work various shifts, including weekends and holidays.
Preferred Qualifications:
- One or more years of experience in a call center role, particularly in collections, insurance, or claims.
- Proven ability to think on your feet and adapt to a fast-paced work environment.
About Aston Carter:
Aston Carter specializes in providing top-tier corporate talent solutions across various sectors, including accounting, finance, human resources, and supply chain management. Our extensive network and recruiting expertise enable us to meet the diverse needs of our clients and talent community.
Diversity, Equity & Inclusion:
At Aston Carter, we are committed to fostering a diverse and inclusive workplace. Our initiatives include:
- Hiring diverse talent.
- Creating an inclusive environment through ongoing self-reflection.
- Building a culture of care, engagement, and recognition.
- Providing growth opportunities for all employees.
We are an equal opportunity employer and welcome applications from all qualified individuals.
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