Customer Account Representative

2 months ago

Eden Prairie, Minnesota, United States Agiliti Health, Inc. Full time

Job Description:

POSITION SUMMARY:

  • The primary role of a Customer Account Representative-Surgical Services is to provide Corporate and customer support for all facets of the business by providing Purchase Order support; capturing, tracking and monitoring.

PRIMARY DUTIES AND RESPONSIBILITIES

  • The Customer Account Representative is responsible for obtaining all Purchase Orders for every case for Surgical Services directly contacting customers for this information.
    • Entering the PO number in Scheduler. (There are at least three scenarios for finding the correct case to attach the PO to.)
    • Update Scheduler with notes on progress.
  • Create Surgical Services credits and rebills for billing adjustments. (Capture credit approvals.)
  • Respond to Surgical Services customers' requests for case sheets and invoice copies.
  • Bi-Weekly - Put together Surgical Services Invoices without PO report. Email to Vice President of Operations-Surgical Services, Regional Operations Managers, and Collectors.
  • Track PO updates, along with daily invoices created, daily invoices created without PO's

REQUIRED EXPERIENCE

  • High school diploma or equivalent.
  • MS Office skills (Word, Excel).

PRACTICAL SKILLS:

(Tasks that the job holder must be able to do and demonstrate.)

  • Receives and handles incoming calls.
  • Maintains daily email communication with team members and customers regarding capturing PO's.
  • Performs other assigned duties.

BEHAVIORAL SKILLS:

(How the jobholders must conduct themselves with other people.)

  • Possesses quality orientation with a "get it right the first time" attitude.
  • Maintains and projects confidence, enthusiasm and a professional image.
  • Flexible, teachable.
  • Demonstrates team orientation and shows respect for others.
  • Proactive and self- motivated.
  • Organized; prioritizes to meet deadlines.
  • Ability to work with very little supervision.
  • Customer-focused; willing to go above and beyond.
  • Complies with patient privacy laws in all matters.
  • Demonstrates team orientation and shows respect for others.
  • Customer-focused; willing to go above and beyond.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact



Primary Job Location:
Corporate MN

Additional Locations (if applicable):

Job Title:
Customer Account Representative - Surgical Services

Company:

Agiliti


Location City:
Eden Prairie

Location State:
Minnesota

Pay Range for All Remote Locations:

$13.47-$33.73

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.

We are proud to be an EEO/AA Employer/Vet/Disabled. We maintain a drug-free workplace and perform pre-employment background and drug testing.

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