Senior Account Director

4 weeks ago

Eden Prairie, Minnesota, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Sr. Account Director, you will play a key role in establishing and maintaining relationships with pharmaceutical manufacturers, negotiating contracts for specialty pharmaceutical products, and interacting with many internal stakeholders and business partners. This individual contributor role will also play a key part in negotiating purchase discounts and understanding general drug pricing strategies. This role requires strong cross functional collaboration. This role requires an advanced proficiency using MS Excel for analyses, the ability to convey complex or technical information in a manner that others can understand, and someone who is adaptable, able to work independently, and be comfortable sometimes dealing with ambiguity.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

  • Maintains detailed knowledge of services, contracts, financials, key contacts of clients within their portfolio
  • Creates and/or maintains client strategic account plans
  • Retains and grows clients through proactive relationship management, recognizing new opportunities within the current statement of work or portfolio
    • Builds and fosters relationships with biopharmaceutical manufacturers and internal stakeholders and business partners
  • Actively expands the relationship beyond primary services or contract
  • Fosters a customer-focused culture throughout the organization to deliver excellence and recommend methods to improve quality and service, with an emphasis on delivering on customer requirements
  • Participates in and leads pricing discussions and outputs for new client services
  • Understands client's business objectives, issues or challenges and assists in translating into solutions to drive and achieve successful outcomes for both the client and the company
  • Collaborates with client and other functional groups to develop and deliver custom reporting that enables market and program insights
  • Identifies and champions new solutions, service opportunities, and product strategies which represent the "voice of the customer"
  • Lead large, complex projects to achieve key business objectives
  • Translate highly complex concepts in ways that can be understood by a variety of audiences
  • Predict emerging customer needs and develop innovative solutions to meet them

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 5+ years of Account Management with external clients (beyond internal partners, patients, or prescribers) which must include:
    • Experience evaluating, interpreting, and negotiating contract language directly with clients
    • Experience utilizing metrics to drive outcomes and to identify service opportunities and/or investments
    • Experience developing and delivering custom reporting that enables market and program insights
    • Experience using financial models and to assess the financial health of a client program
  • Experience working with cross-functional teams (e.g., ideate new solutions, participate in solution design, coordination across internal and external groups, champion the customer experience)
  • Experience delivering formal presentations
  • Proficiency in Microsoft applications (Word, PowerPoint, Excel, Teams, etc.)
  • Willingness/ability to travel up to 35% of the time for business reviews/conferences/team meetings

Preferred Qualifications:

  • 5+ years of experience working in pharmacy benefit management (PBM), specialty pharmacy or biopharmaceutical manufacturer

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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