Department Manager

4 weeks ago

Lompoc, California, United States tapwage Full time
15-Aug-2024

Career Area

Retail Operations

Job Description


As a Department Manager, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences.

You are responsible for understanding sales goals, planning, and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement.

You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.

You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.


We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates.

You'll also have access to the base and its facilities, tax free shopping, and our Mass Transit program

So, what can you expect as a Department Manager?

  • Promote a positive team and customer centric culture
  • Lead a culture of accountability through clear expectations
  • Utilize business knowledge to understand, troubleshoot and followup on opportunity areas
  • Ensure customers have an extraordinary experience while shopping
  • Responsible for maximizing sales, profit and inventory
We know that you can work anywhere.

However, working at the Exchange is the start of something great While you make it easy for our customers, we focus on you and your development Our people make us who we are.

We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you

Job Qualifications

  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
  • Able to lead teams to meet organizational objectives
  • Additional Qualifications/Requirements:
  • Excellent attention to detail
  • Willing to crosstrain and work in other areas of the store, as needed
  • Excellent time management skills
  • Ability to make sound decisions
  • Excellent communication skills
  • Cash handling, accounting and/or bookkeeping experience required.
Number of Positions Remaining

1

Vacancy Number

H

Additional Qualifications/Requirements

This is a regular full time position - 40 hours per week. Applicants must be available to work mornings, evenings, weekends, and may be required to work an occasional holiday.

The following is an example of a schedule for this position.

Days and times are subject to change due to operational needs:

Saturday Sunday MondayTuesday Wednesday ThursdayFriday 9:45 AM - 6:15 PM9:45 AM - 6:15 PMOff Off8:00 AM- 4:30 PM8:00 AM- 4:30 PM8:00 AM- 4:30 PMSaturday Sunday MondayTuesday Wednesday ThursdayFriday Off Off9:45 AM - 6:15 PM9:45 AM - 6:15 PM9:45 AM - 6:15 PM9:45 AM - 6:15 PM9:45 AM - 6:15 PM

Job Title

Department Manager

Employment Category

Regular Full Time

Job Grade

3

Job Tier

1

Job Qualifications

One year of retail experience in retail store operations within the last two years is required.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Supervisor

Yes

Facility Name

Vandenberg Main Store

Salary Minimum

$20.78

Salary Maximum

$33.46

Exchange Location

United States - California - Vandenberg AFB

Our Focus


We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve our Soldiers, Airmen, Guardians, and their families.

Who We Are


The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide.

An $8 billion enterprise ranked among the top retailers; the Exchange operates department stores, convenience stores, restaurants, movie theaters, and an internet shopping site to serve Soldiers, Airman, Guardians, and their families.

In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for us troops in Iraq, Afghanistan, and their countries in the region.

The Exchange ensures Soldiers, Airmen, and Guardians, have access to US goods and services, wherever they serve.

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