Product and Operations Director

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum is at the forefront of healthcare technology, dedicated to revolutionizing patient care and improving healthcare outcomes through innovative solutions. Our mission is to empower healthcare providers with cutting-edge technology that enhances efficiency, accuracy, and patient satisfaction.

Join Optum and help build a cloud enabled software platform that is secure, resilient with embedded AI and analytic data that will change the global healthcare marketplace by providing insight into healthcare trends. This role requires a unique blend of technical expertise, strategic vision, and operational excellence, and ensure seamless delivery and support of our solutions.

The Product & Operations Director will create roadmaps, oversee production SaaS environments, and drive security and audit compliance. Collaborate with engineering, architecture, and development teams to help deliver the product on schedule, on budget and meet all promised SLAs. Manage overall offering and process for service issue tracking from triaging to resolution. Put in place monthly operational metrics before leadership to gather feedback and operation reports for business.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Technical Leadership
  • Oversee the technical architecture and infrastructure of the SaaS platform
  • Collaborate with engineering teams to ensure scalability, security, and performance of the product
  • Own the end-to-end system design, ensuring all components work together harmoniously
  • Identify and address performance bottlenecks in the system, drive architecture improvements to enhance system reliability and performance
  • Collaborate with hosting team to implement solutions that ensure the product can scale efficiently to handle increasing loads and user demands
  • Collaborate with hosting team on laying out plan to optimize cloud resources for cost efficiency and performance
  • Develop and implement a technology strategy that supports the product vision and business goals. Stay updated with emerging technologies and industry trends to incorporate best practices and innovations
• Operations management
  • Develop and implement operational strategies to optimize efficiency and scalability of product development and delivery
  • Manage day-to-day operations, including project management, and process improvement
  • Ensure compliance with healthcare industry regulations and standards, including HIPAA and FDA guidelines
  • Establish and monitor key performance indicators (KPIs) to track operational performance and drive continuous improvement
  • Ensure efficient incident management and resolution to maintain high availability and reliability of the platform
  • Oversee data management, privacy, and security protocols
  • Drive continuous improvement initiatives to enhance system stability and performance
  • Monitor system performance and implement proactive measures to prevent issues
  • Collaborate with hosting team to implement comprehensive monitoring solutions to ensure system health and performance. Utilize tools like Azure Monitor, Application Insights, and Log Analytics
  • Lead troubleshooting efforts for technical issues related to .Net applications. Provide support and guidance to the development team
  • Collaborate with the executive team to align operational strategies with overall business objectives
• Product Management
  • Collaborate with business owners to define the product development lifecycle from ideation to launch, ensuring timely and high-quality delivery
  • Collaborate with cross-functional teams, including engineering, design, and hosting, to define product vision, strategy, and roadmap
  • Effectively communicate technical concepts and progress to non-technical stakeholders. Ensure alignment on technical goals and priorities
  • Work closely with business product owner and stakeholders to ensure technical product requirements align with business goals
  • Oversee product testing and validation processes to ensure compliance with healthcare regulations and standards
• Leadership and Team Development
  • Lead a high-performing team, providing mentorship, guidance, and professional development opportunities
  • Foster a culture of innovation, collaboration, and accountability within the product and operations teams
  • Drive cross-functional communication and collaboration to achieve organizational goals

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 8+ years of experience in IT operations and cloud infrastructure management
• 5+ years in product management and operations within the healthcare technology industry
• 3+ years of overseeing cloud environments, particularly Azure
• 3+ years of managing and optimizing .Net applications within a cloud environment
• In-depth knowledge of Azure services and cloud infrastructure (Azure VMs, Azure networking, Azure Monitoring, etc.)
• Proficiency in .Net development and deployment (C#, Asp.Net, .Net Core)
• Solid understanding of healthcare regulations and standards, including HIPAA, FDA, and other relevant guidelines
• Proven excellent leadership and team management skills, with a track record of building and leading high-performing teams
• Proven exceptional project management skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment
• Proven solid analytical and problem-solving skills, with a data-driven approach to decision-making
• Proven excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $122,100 to $234,700 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.