Director of Community Operations and Hospitality

6 days ago


Eden Prairie, Minnesota, United States The Waters Senior Living Management LLC Full time
Job Summary

The Executive Director is responsible for overseeing the day-to-day operations of our senior living community, ensuring seamless integration of gracious living, hospitality, and holistic care and wellbeing.

Key Responsibilities
  • Lead and implement a culture of wellbeing, teamwork, and respect for residents and team members
  • Manage community budget, including labor standards and community level expenses, and understand and manage profit-loss statements
  • Work closely with corporate operations to develop and implement streamlined and consistent processes across the enterprise
  • Support the Director of Health and Wellbeing in financial, human resources, and customer service areas
  • Address escalated resident or guest complaints to ensure the highest level of customer service
Requirements
  • Currently licensed as a Licensed Assisted Living Director in the state of Minnesota, or ability to obtain required
  • Bachelor's degree in health care, hospitality services, finance, or related field preferred
  • Minimum of three years' of relevant experience in customer-oriented leadership
  • Previous experience in senior services preferred
What We Offer
  • Full array of benefits (medical, dental, vision) available the first of the month following the date of hire
  • Company paid Short and Long Term Disability
  • Company provided HSA contribution PLUS matching dollars
  • Healthy Savings and Rewards Programs
  • Behavioral and Mental Health Resources
  • Generous PTO Policy-Available for use on day 1
  • 401K Match Automatically fully vested


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