Clinic Patient Representative

2 months ago


Kilgore, Texas, United States Christus Health Full time
Description

Summary:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities:

  • Greets patients and visitors in a prompt, courteous, and helpful manner.
  • Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and insurance information into the computer. Assists patients with completing all necessary forms. Assists patients with ambulatory difficulties. Notifies the clinical staff when a patient is ready.
  • Will be required to maintain appropriate levels of cash and balance cash drawer per company procedure.
  • Will process payments received by patients and post into company billing system.
  • Refers patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy.
  • Participates with other staff to collect prior balances at the time of service.
  • Maintains and follows office scheduling policies.
  • Answers telephone, screens calls, takes messages and provides information.
  • Types correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.
  • Screens visitors and responds to routine requests for information.
  • Maintains work area and lobby in neat and orderly manner.
  • Attends meetings as required.
  • Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
  • Maintains strict confidentiality.
  • Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
  • Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
  • Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives.
  • Supports and adheres to CHRISTUS Service Guarantee.
  • Performs other related work as assigned by leadership.

Requirements:

Education/Skills

  • High school diploma or equivalent.
  • Knowledge of medical terminology desirable.
  • Word processing and computer experience.
  • Excellent interpersonal skills and ability to communicate well.
  • Must be very organized with the ability to perform multiple tasks in a busy environment. Professional medical records documentation and writing skills preferred.
  • Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
  • Ability to type 40 wpm preferred.

Experience

  • Prefer one-year work experience, preferably in a medical office setting

Work Type:

Full Time

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