Customer Service Supervisor

1 month ago

Houston, Texas, United States CMA CGM Full time

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE

Are you known for driving impeccable service? Are you passionate about managing a high level of service and providing efficient and timely delivery of outbound shipments? If so, we have an opportunity that would allow you to supervise the Customer Service Department.

WHAT ARE YOU GOING TO DO?

  • Supervise team, focused on providing quality service and efficient and timely delivery of outbound shipments.
  • Develop and oversee internal relationships to ensure optimal cargo flow and planning. Serve as the escalation point for service issues relating to customers.
  • Monitor specific customer's cargo flow through the company's supply chain.
  • Manage and analyze report data for trends and work with Customer Service Manager to develop, implement and execute corrective action plans.
  • Ensure timely and effective communications with customers regarding their shipments. Communicate with manager and the sales staff regarding shipment problems or issues.
  • Oversee the customer service area in tracing and tracking shipments, scheduling pick-ups and reviewing and performing outbound routing.
  • Provide rate quotes to customers. Prepare house bills for posting.
  • Provide quality training and development activities for assigned staff. Conduct annual performance reviews for direct reports and address all employee performance problems promptly and directly in accordance with personnel policies.

WHAT ARE WE LOOKING FOR?

Education and Experience:

  • High School Diploma or GED.
  • Bachelor's Degree or equivalent combination of work experience and completion of the LDP Program, preferred;
  • Minimum one year supervisory and/or lead experience.
  • Minimum four years in related role in transportation logistics or supply chain environment, preferred.
  • Minimum three years industry experience, preferred.

Skills:

  • Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.

Characteristics:

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals. Knowledgeable of the operational requirements of existing accounts.
  • Basic understanding of business financial principles including P & L's, budgets, payroll, financial reporting and expense control.
  • Analyzes complex problems and develops alternative solutions.
  • Ability to allocate decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness.
  • Ability to model the organization's vision and values and lead others.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

As a global organization, and partof the CMA CGM group, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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