Experienced Automotive Service Supervisor
1 week ago
5+ Years of Experience Required in Automotive Service Supervision
$52K - $78K Annual / Plus Commissions
Up to $120K Earning Potential
Monday through Friday Schedule
Pro Motive, a family-owned and operated European automotive repair facility, is seeking a skilled Automotive Service Supervisor with over 39 years of industry experience. Our commitment to delivering honest, friendly, and professional automotive repair services has resulted in a loyal customer base primarily built through referrals. We aim to cultivate long-lasting relationships with our clients while providing top-notch automotive repair services.
An Automotive Service Supervisor is essential to our operations, serving as the primary link between customers and the service department.
Key Qualifications for the Service Supervisor:
- Minimum of 5 years of experience in automotive service supervision
- Management: Proven experience in managing multiple direct reports
- Leadership: Ability to effectively guide the sales team and technicians; skilled in developing, coaching, and training team members
- Customer Service: Exceptional customer service skills, including greeting customers, addressing their concerns, and fulfilling their needs. Building rapport with customers is crucial
- Appointment Scheduling: Proficient in scheduling appointments for vehicle maintenance, repairs, and additional services
- Cost Estimation: Capable of providing accurate repair cost estimates and service charges, including parts and labor. Proficient in sales and service documentation
- Service Recommendations: Advising customers on necessary maintenance services based on vehicle mileage, manufacturer guidelines, and the vehicle's condition
- Parts Ordering and Inventory Management: Responsible for ordering essential parts for repairs and maintenance, as well as managing inventory levels to ensure availability
- Communication: Act as a communication bridge between customers and the service department, providing updates on repair status, estimated completion times, and any additional work needed
- Customer Follow-up: Engaging with customers post-service to ensure satisfaction and address any concerns
- Documentation and Record-keeping: Maintaining accurate records of customer interactions, service history, repairs performed, and payments received, often utilizing computerized systems
- Team Management: Overseeing the performance and productivity of the sales and shop team
- Knowledge of European Vehicles: Familiarity with European vehicle models is advantageous
- Paid Time Off (PTO)
- Paid Holidays
- Comprehensive Ongoing Training
- ASE Certification Covered by Employer
- Paid Training Opportunities
- Collaborative Team Environment
- Opportunities for Career Growth
- Excellent Work-Life Balance
- Monday - Friday Work Schedule
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