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Guest Services Supervisor

4 months ago

Houston, Texas, United States Hilton Garden Inn Full time

We have a full-time opening for a Guest Services Supervisor.

Must be able to work various shifts per week.

  • Must have a high school diploma or equivalent.
  • Be authorized to work in the United States.
  • Must have reliable transportation.
  • Background check required.

Requirements

With more than 130,000 team members working in every facet of the hospitality industry, Hilton Worldwide offers career opportunities at our corporate offices, call centers and more than 3,750 hotels in 84 countries/territories. With a history of promoting from within the company and providing opportunities for personal and professional development, what may start out as a part-time job can lead to a long-term career. Guest Services Supervisor Responsibilities: . Oversees front desk operations. . Provides guest service, guidance and leadership to ensure consistent customer service is provided. . Assigns and instructs team members in details of work. . Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. . Trains, supervises, schedules and assists in evaluating staff. . Provide every guest with a personal, exceptional experience . Ensure prompt, professional and efficient operations at the front desk . Providing engaging and distinctive guest service . Uphold hotel policies and procedures . Follow all required standards and procedures Requirements: . 2 years hotel front desk clerk experience or 1 yr hotel supervisor experience required. . Previous supervisor experience (1 year minimum) required. . Ability to solve problems and multitask . High energy and enthusiasm for guest service . Hilton experience preferred