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Hostess/Host
2 months ago
Job Summary: Warmly greets Gallery Restaurant guests to ensure a welcoming and inviting environment to dine. Seats guests, establishes rapport, and assists with restaurant service during busy periods following all brand standards.
Guest Service
- Greet and make all guests feel welcomed to the restaurant.
- Present a clean and professional appearance at all times.
- Maintain a friendly, cheerful and courteous demeanor at all times.
- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
- Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Preparation
- Set up host stand, review guest reservation book and maximize the set-up of the dining space to provide positive memorable guest experiences.
- Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet service standards.
- Take guest reservations or provide information regarding the restaurant or any other hotel amenity or service.
- Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
- Assist with special projects (menu changes, signage, etc.) as needed.
- Ensure proper table set-up and make minor adjustments as needed.
- Examine each table for missing items. Remove any items that do not meet cleanliness standards.
Physical Requirements
Ability to stand and walk during entire shift, talk, hear, reach, bend and graspAbility to push, pull, lift, carry or otherwise move items up to 10 lbs.
Benefits:401k after 90 days, fully vested, company match to 3%
Medical (3 Plan choices)
Dental (2 Plan choices)
Vision
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Northwood Hospitality Discounts
Marriott Discounts worldwide
Awesome PTO policy
EEO and ADA Statements
The Ballantyne, a Luxury Collection Hotel is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job
Source: Hospitality Online