Restaurant Ambassador

7 days ago


Charlotte, North Carolina, United States Reid's Fine Full time

Job Overview

A host or hostess plays a vital role in ensuring a positive experience for customers at Reid's Fine Foods. Their responsibilities include greeting customers, taking reservations, and seating guests in a timely and efficient manner. They may also handle phone calls and respond to customer inquiries about the restaurant and menu.

Key Responsibilities and Duties

• **Time Management**: Demonstrate punctuality and report any tardiness to the General Manager or manager on duty. Excessive tardiness should be communicated to the direct supervisor via phone call or text message.

• **Communication**: Effectively communicate any need for time off, submitting requests two weeks in advance and avoiding requests between November 1st and December 31st.

• **Physical Demands**: Possess the ability to lift 25lbs or more and stand/walk for 8 or more hours per shift.

• **Customer Service**: Greet customers, acknowledge their needs, and respond to their requests in a professional and courteous manner.

• **Restaurant Operations**: Open and close the restaurant properly, following established checklists for the host/hostess department.

• **Communication with Management**: Check in with the Manager on duty at the beginning of each shift and maintain open communication throughout the shift.

• **Adherence to Policies**: Understand and consistently comply with Reid's Fine Foods policies and procedures.

• **Equipment and Maintenance**: Promptly report any equipment or product issues to the Executive Chef, General Manager, or Manager on duty.

• **Cleanliness and Organization**: Maintain the cleanliness of the host/hostess stand, sweep the floor, and ensure the glass doors and windows are free of fingerprints and smudges.

• **Conflict Resolution**: Handle customer complaints and problems with a positive attitude, escalating issues to the Manager on duty if necessary.

• **Teamwork and Adaptability**: Demonstrate a positive attitude, work well under pressure, and collaborate effectively with bussers, cooks, and other staff members.

• **Guest Experience**: Greet and welcome guests, find out their specific needs, and seat them accordingly. Provide highchairs and booster seats as requested, seat servers fairly, and update the iPad with table availability as tables are cleaned.

• **Closing Procedures**: Thank guests for their visit and encourage them to return to Reid's Fine Foods.


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