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General Manager

2 months ago

Charlotte, North Carolina, United States Suncakes NC LLC Full time
Job Summary

Suncakes NC LLC is seeking a highly skilled and experienced Restaurant General Manager to lead our IHOP restaurant team. As a key member of our management team, you will be responsible for driving sales growth, improving operational efficiency, and ensuring exceptional customer service.

Key Responsibilities
  • Operations Management: Oversee the daily operations of the restaurant, including managing staff, inventory, and supplies.
  • Sales Growth: Develop and implement strategies to increase sales and revenue, while maintaining profitability.
  • Customer Service: Ensure that all customers receive exceptional service, and that their needs are met in a timely and professional manner.
  • Staff Management: Recruit, train, and develop a high-performing team of restaurant staff, including servers, hosts/hostesses, and kitchen staff.
  • Financial Management: Manage the restaurant's budget, including controlling labor costs, inventory, and supplies.
  • Compliance: Ensure that the restaurant is in compliance with all applicable laws and regulations, including health and safety standards.
Requirements
  • Experience: 3+ years of experience in a restaurant management role, preferably with IHOP.
  • Education: High school diploma or equivalent required; degree in hospitality or business administration preferred.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Knowledge: Knowledge of restaurant operations, including inventory management, labor laws, and customer service standards.