Current jobs related to ITSM - Change Manager - Cincinnati, Ohio - FIS Global

  • IT Support Services Manager

    6 days ago

    Cincinnati, Ohio, United States Belcan Full time

    Job SummaryWe are seeking an experienced IT Support Services Manager to join our team at Belcan. As a key member of our IT organization, you will be responsible for leading our Level 1 triage team and ensuring the delivery of high-quality IT services to our customers.Key ResponsibilitiesManage the day-to-day operations of the Level 1 triage team, including...

  • Supply Chain Change Management Director

    3 weeks ago

    Cincinnati, Ohio, United States Kroger Full time

    Job SummaryWe are seeking a highly skilled Supply Chain Change Management Director to join our team at Kroger. As a key member of our organization, you will be responsible for executing the Change Management Strategy for Supply Chain, ensuring adoption of initiatives across teams to meet business objectives.Key ResponsibilitiesDevelop and implement change...

  • Senior Major Incident Manager

    1 week ago

    Cincinnati, Ohio, United States ScaleneWorks INC Full time

    Job Title: Major Incident ManagerScaleneWorks INC is seeking a highly skilled Major Incident Manager to join our team. As a key member of our IT service management team, you will be responsible for leading and managing major incidents from initiation to resolution, ensuring a timely and effective response.Key Responsibilities:Incident Management: Lead and...

  • Operations Support Manager

    4 weeks ago

    Cincinnati, Ohio, United States Capgemini Engineering Full time

    Position: Service Delivery Executive - Operations Support ManagerOverview:Join Capgemini Engineering as a Service Delivery Executive - Operations Support Manager. In this pivotal role, you will be instrumental in delivering exceptional user support for manufacturing execution systems (MES).Core Responsibilities:Oversee service delivery management, ensuring...

  • Helpdesk Specialist

    6 days ago

    Cincinnati, Ohio, United States Saxon Global Full time

    Job SummaryWe are seeking a skilled Helpdesk Technician to join our team at Saxon Global. As a key member of our support team, you will provide top-notch technical assistance to our clients, ensuring their IT needs are met with efficiency and professionalism.Key ResponsibilitiesProvide tier one desktop support for our clients, utilizing your expertise in Mac...

  • Director of Network Operations and Infrastructure

    2 weeks ago

    Cincinnati, Ohio, United States InsideHigherEd Full time

    Job OverviewWe are seeking a highly skilled and experienced Director of Network Operations and Infrastructure to join our team. As a key member of our IT department, you will be responsible for overseeing the planning, execution, and day-to-day operations of our network and voice services.Key ResponsibilitiesOversee the planning, execution, and day-to-day...

  • Network Operations Director

    2 days ago

    Cincinnati, Ohio, United States InsideHigherEd Full time

    Job OverviewAs the Director of Network Operations, you will be responsible for overseeing the 24x7 availability, performance, and security of the University's network and voice services. This includes analyzing the network and recommending changes or upgrades to ensure compliance with best practices and promote continuous improvement for operations, budget...

  • Technical Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Position: Service Desk AnalystCompensation: $18 / hr.Work Environment: OnsiteShift: 1st shift with flexible start timesOverview:The Service Desk Analyst is tasked with delivering exceptional support to clients by following established protocols to document and resolve technical challenges related to hardware, software, networking, access, and general...

  • Technical Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Position: Service Desk AnalystCompensation: $18 / hr.Work Environment: OnsiteShift: 1st shift with start times from 6am to 9amOverview:The Service Desk Analyst is tasked with delivering exceptional support to clients by adhering to established protocols for documenting and resolving technical challenges related to hardware, software, network access, and...

  • Service Desk Operations Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Encore Technologies. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Service: Provide best-in-class customer experience to our clients, responding to their...

  • Network Operations Director

    1 week ago

    Cincinnati, Ohio, United States University of Cincinnati Full time

    Job OverviewWe are seeking a highly skilled and experienced Network Operations Director to oversee the 24x7 availability, performance, and security of the University's network and voice services. The successful candidate will analyze the network and recommend changes or upgrades, ensuring compliance to best practices, promoting continuous improvement for...

  • Technical Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Position: Service Desk AnalystCompensation: $18 / hr.Work Environment: OnsiteShift: 1st shift with start times between 6am - 9amOverview:The Service Desk Analyst is responsible for delivering exceptional support to customers by following established protocols to document and resolve technical challenges related to hardware, software, network access, and...

  • Technical Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Position: Service Desk AnalystCompensation: $18 / hr.Work Environment: OnsiteShift: 1st shift with start times between 6am - 9amOverview:The Service Desk Analyst is tasked with delivering exceptional front-line support to clients by following established protocols to document and resolve technical challenges related to hardware, software, networking, access,...

  • Technical Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Position: Service Desk AnalystCompensation: $18 / hr.Work Schedule: 1st shift with start times ranging from 6am - 9amLocation: Onsite in Norwood, OHOverview:The Service Desk Analyst is responsible for delivering exceptional front-line support to clients by adhering to established protocols for documenting and resolving technical challenges related to...

  • End User Infrastructure Supervisor

    4 weeks ago

    Cincinnati, Ohio, United States Swissport Full time

    Position: Workplace Lead - End User InfrastructureLocation: Cincinnati RemoteReporting to: Enterprise Workplace Service ManagerCompany Overview:Swissport stands as a premier provider of sustainable airport services, recognized for its steadfast dedication to safety, operational excellence, and outstanding service delivery. Our mission is to foster a future...

  • Lead SAP Vistex Consultant

    4 weeks ago

    Cincinnati, Ohio, United States Artmac Soft LLC Full time

    Job OverviewCompany Profile Artmac Soft LLC is a premier technology consulting firm focused on delivering cutting-edge IT solutions and services tailored to meet client needs.Position Title: Senior SAP Vistex Consultant (Specializing in Paybacks & Chargebacks Module)Employment Type: W2Experience Required: 8-12 yearsWork Location: Cincinnati, OhioKey...

  • Lead SAP Vistex Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Artmac Soft LLC Full time

    Job OverviewAbout Us Artmac Soft LLC is a forward-thinking technology consulting firm focused on delivering cutting-edge IT solutions and services tailored to meet the needs of our clients.Position Title: Senior SAP Vistex Consultant (Paybacks & Chargebacks Module)Employment Type: W2Experience Required: 8-12 yearsWork Location: RemoteKey...

  • Network Operations Director

    1 week ago

    Cincinnati, Ohio, United States University of Cincinnati Full time

    Job OverviewThe University of Cincinnati seeks a highly skilled and experienced Network Operations Director to oversee the 24x7 availability, performance, and security of the University's network and voice services. This key role will analyze the network and recommend changes or upgrades to ensure compliance with best practices, promote continuous...

  • Senior Technical Support Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Rumpke of Ohio, Inc. Full time

    Position OverviewThe Senior Technical Support Specialist is responsible for delivering assistance for incoming technical inquiries across all Rumpke locations, ensuring optimal uptime and accessibility to software applications and client data. This role leverages extensive expertise to address technical challenges and system disruptions through the IT...

  • Senior Technical Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Rumpke of Ohio, Inc. Full time

    Position OverviewThe Senior Technical Support Specialist is responsible for delivering expert assistance for incoming technical inquiries across all Rumpke locations, ensuring optimal uptime and accessibility to software applications and client data. This role leverages extensive knowledge and experience to address technical challenges and system disruptions...

ITSM - Change Manager

4 months ago

Cincinnati, Ohio, United States FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

1 - 5%

Job Description

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team

Our IT Service Management team is seeking a dynamic and motivated individual to join us. As a member of our ITSM team, you will be responsible for managing and improving the delivery of IT services to our users. You will work closely with our technical teams to ensure that our systems are operating efficiently and effectively.

What you will be doing

We are seeking a detail-oriented and experienced Change Manager to join our organization. In this role, you will be responsible for managing and continuously improving the change management processes within our organisation, utilising the ServiceNow platform.

  • Works with infrastructure and application change owners to ensure all requests for change are raised and executed according to defined policy and process. This allows change to be introduced with minimal disruption to the business and meets internal, regulatory, and third-party audit requirements.
  • Coordinates, convenes, and facilitates Change Advisory Boards (CABs) as well as Forward planning meetings, containing both internal staff and customers.
  • Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules.
  • Reviews completeness and quality of change information entered into the change management system (ServiceNow) and works with change requesters to correct deficiencies.
  • Reviews and follows up on non-compliant changes as well as changes which occur outside the defined processes.
  • Works with all parties to resolve change related scheduling conflicts according to established practices.
  • Employs multiple channels to effectively communicate change to the organization.
  • Demonstrates an overall understanding and knowledge of the supported applications and infrastructure in the production environment.
  • Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues
  • Other related duties are assigned as needed.


What you bring

  • Strong understanding of ITIL principles and best practices
  • Excellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processes
  • Ability to work effectively in a fast-paced, dynamic environment
  • Ability to work independently and prioritize tasks effectively to meet deadlines
  • Strong analytical, problem-solving skills and attention to detail
  • Proficiency in the ServiceNow platform and experience in designing and implementing workflows

Added bonus if you have

  • Certification in ITIL v3/4
  • Certification in ServiceNow

What we offer you

  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in the payment industry
  • Time to support charities and give back in your community
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $ $59.24 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass