Technical Support Specialist

2 weeks ago

Cincinnati, Ohio, United States Encore Technologies Full time

Position: Service Desk Analyst

Compensation: $18 / hr.

Work Schedule: 1st shift with start times ranging from 6am - 9am

Location: Onsite in Norwood, OH

Overview:

The Service Desk Analyst is responsible for delivering exceptional front-line support to clients by adhering to established protocols for documenting and resolving technical challenges related to hardware, software, network access, and general computing.

Key Responsibilities:

  • Deliver a premier customer experience.
  • Record all client interactions in various IT Service Management (ITSM) tools.
  • Diagnose and resolve application and general computing issues utilizing available knowledge bases and support tools.
  • Provide a structured support framework including incident management, request fulfillment, access management, problem management, and knowledge management.
  • Route unresolved tickets to the appropriate resolver groups as per technical triage guidelines.
  • Engage collaboratively with service desk colleagues.
  • Participate actively in ongoing training sessions for service operations.
  • Contribute to projects and tasks as assigned by leadership.

Qualifications:

  • Associate's degree in Information Technology or two years of equivalent experience in a technology-related field is preferred.
  • Prior experience in a customer service capacity.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and professional telephone etiquette.
  • Proficient problem-solving abilities.
  • Able to thrive in a fast-paced and high-pressure environment.
  • Adaptable to changing processes and procedures.
  • Capable of managing up to 45 customer calls daily across various configurations and complexities.
  • Familiarity with all currently supported Microsoft operating systems.
  • Proficient in messaging systems, including Microsoft Outlook and Gmail.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

While performing the duties of this role, employees are regularly required to sit, communicate in person and through multimedia, operate standard office equipment, and reach with hands and arms. Employees may frequently need to walk and stand to complete tasks, including moving between work sites. The ability to ascend and descend stairs is necessary. Specific vision abilities required include close vision and the ability to adjust focus.

Mental Requirements:

Employees must effectively utilize written and oral communication skills, interpret data and documents, analyze and resolve issues, apply mathematical reasoning, and learn new skills and information. The role involves performing detailed work on multiple concurrent tasks and interacting with colleagues, clients, and vendors. Maintaining composure in a dynamic, high-quality environment is essential.

Work Environment:

The work is primarily sedentary but may require standing and walking for up to 10% of the time. It is generally performed in an office setting with standard office equipment available.

Encore Technologies is an Equal Opportunity Employer. We value and empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

  • Technical Support Specialist

    6 days ago

    Cincinnati, Ohio, United States Commonwealth Financial Network LLC Full time

    About Commonwealth Financial Network LLCWe are a leading provider of business solutions for independent financial advisors nationwide. Our company is committed to empowering our advisors with the tools and resources they need to succeed.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support...

  • Technical Support Specialist

    2 days ago

    Cincinnati, Ohio, United States Commonwealth Financial Network LLC Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Commonwealth Financial Network LLC. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our employees and advisors, ensuring they have the tools and resources they need to succeed.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    4 days ago

    Cincinnati, Ohio, United States Commonwealth Financial Network LLC Full time

    About Commonwealth Financial Network LLCWe are a leading provider of business solutions for independent financial advisors nationwide. Our company is committed to empowering our advisors with the tools and resources they need to succeed.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support...

  • Technical Support Specialist

    1 week ago

    Cincinnati, Ohio, United States TEKsystems Full time

    Job OverviewTechnical Support SpecialistPosition Type: Short-term contract with potential for permanent placement.Shift: Wednesday through Sunday, 12:00 AM - 8:30 AM.Key Responsibilities:This position entails providing comprehensive phone support for internal staff, retail locations, and service points, focusing on troubleshooting issues related to POS...

  • Technical Support Specialist

    6 days ago

    Cincinnati, Ohio, United States Innova Solutions Full time

    Job SummaryInnova Solutions is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for ensuring proper computer operations so that end users can accomplish organizational tasks.Key ResponsibilitiesField incoming help requests from end users via various channels in a courteous...

  • Polymer Technical Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Omya Interantional AG Full time

    Position Overview:Join Omya International AG as a Polymer Technical Support Specialist, where you will play a crucial role in providing expert guidance and support to our clients in the polymers sector. This position involves collaborating with customers to enhance their utilization of Omya's innovative products across various applications.Key...

  • Senior Technical Support Specialist

    1 week ago

    Cincinnati, Ohio, United States Rumpke of Ohio, Inc. Full time

    Position OverviewThe Senior Technical Support Specialist is responsible for delivering assistance for incoming technical inquiries across all Rumpke locations, ensuring optimal uptime and accessibility to software applications and client data. This role leverages extensive expertise to address technical challenges and system disruptions through the IT...

  • Senior Technical Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Rumpke of Ohio, Inc. Full time

    Position OverviewThe Senior Technical Support Specialist is responsible for delivering expert assistance for incoming technical inquiries across all Rumpke locations, ensuring optimal uptime and accessibility to software applications and client data. This role leverages extensive knowledge and experience to address technical challenges and system disruptions...

  • Apple Technical Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Commonwealth Financial Network LLC Full time

    Job ID: C-2024-HK# of Openings: 1Category: Technology - Technical SupportType: Permanent/ Full-Time Min: USD $52,000.00/Yr.Max: USD $65,000.00/Yr.Position Overview At Commonwealth Financial Network, we prioritize a dynamic and inclusive workplace that values work/life balance. Our commitment to employee well-being is reflected in our comprehensive...

  • Technical Sales Support Specialist

    1 week ago

    Cincinnati, Ohio, United States Alba Manufacturing Inc. Full time

    Job OverviewPosition: Technical Sales Support SpecialistKey Qualifications:Experience in Material Handling and automation systems, particularly with pallet handling machinery.Engineering background or a strong mechanical understanding.Proficient in a technical sales setting.Excellent verbal and written communication abilities.Highly organized with the...

  • Technical and Desktop Support Specialist

    1 month ago

    Cincinnati, Ohio, United States Frost Brown Todd Full time

    Frost Brown Todd LLP, a national law firm of 1000+ legal and business professionals in seventeen markets, is currently searching for a Technical & Desktop Support Specialist to join our Cincinnati Office.Job Responsibilities Include:Working closely with other members of the Applications and Support teams to resolve technical issues.Providing second-tier help...

  • Technical Support Analyst

    2 weeks ago

    Cincinnati, Ohio, United States Tyler Technologies Full time

    Position OverviewThe Software Support Specialist plays a crucial role in ensuring client satisfaction and operational efficiency. This position involves working collaboratively with clients to resolve technical challenges and enhance their experience with our cloud-based data solutions.Key ResponsibilitiesClient Engagement: Actively engage with clients to...

  • Senior Technical Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Rumpke of Ohio, Inc. Full time

    Position OverviewThe Senior Technical Support Specialist is responsible for delivering assistance for incoming technical inquiries across all Rumpke locations, ensuring optimal uptime and access to software applications and customer information. This role leverages extensive expertise to address technical challenges and system disruptions through the IT...

  • Technical Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Innova Solutions Full time

    Company Overview: Innova Solutions is a prominent player in the technology sector, providing strategic solutions and business transformation services to clients globally.Position Summary: We are seeking a dedicated Technical Support Specialist to join our team in Cincinnati. This full-time role is essential for ensuring seamless computer operations, enabling...

  • Technical Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States MRA Recruiting Services Full time

    Job OverviewCompany: MRA Recruiting ServicesLocation: RemotePosition: IT Help DeskWe are in search of a skilled IT help desk technician to provide assistance to our clients regarding inquiries and challenges related to computer systems, hardware, and software. The technician will engage with clients both remotely and in person, guiding them through system...

  • Technical Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States MRA Recruiting Services Full time

    Job OverviewCompany: MRA Recruiting ServicesLocation: RemotePosition: IT Help DeskWe are in search of a skilled IT Help Desk professional to provide assistance to our clients regarding their technology-related inquiries and challenges. The ideal candidate will engage with users both remotely and face-to-face, guiding them through system setups and...

  • Technical Support Analyst

    2 weeks ago

    Cincinnati, Ohio, United States Tyler Technologies Full time

    Position OverviewThe Software Support Specialist plays a crucial role in enhancing client experiences by addressing technical challenges and facilitating seamless interactions with our cloud-based data platform.Key ResponsibilitiesClient Assistance: Engage with clients to resolve reported issues, offering innovative solutions and technical guidance.Technical...

  • Technical Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States MIS Solutions LLC Full time

    Position Overview:MIS Solutions LLC is looking for a dedicated Support Technician to provide essential tier 1 assistance for both hardware and software to our partners and end users. This role is crucial in troubleshooting and resolving technical issues, maintaining comprehensive documentation, and guiding users through software challenges.Respond to...

  • Technical Support Specialist

    1 week ago

    Cincinnati, Ohio, United States MRA Recruiting Services Full time

    Job OverviewCompany: MRA Recruiting ServicesLocation: RemotePosition: IT Help DeskWe are looking for a skilled IT help desk technician to provide assistance to our clients regarding inquiries and issues related to computer systems, hardware, and software. The technician will engage with clients both remotely and face-to-face, guiding them through system...

  • Technical Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Position: Service Desk AnalystCompensation: $18 / hr.Work Environment: OnsiteShift: 1st shift with start times from 6am to 9amOverview:The Service Desk Analyst is tasked with delivering exceptional support to clients by adhering to established protocols for documenting and resolving technical challenges related to hardware, software, network access, and...